Junior Web Application Support Level 1

  • Warsaw, Poland
  • Full-time

Company Description

EcoVadis offers an exciting, truly international job opportunity in an innovative and dynamic environment. Awarded as the fastest-growing startup in the sustainable supply chain space, EcoVadis is driven by a young team of over 0 nationalities making a real impact on the environmental and social practices of companies around the world.

 

EcoVadis aims at improving environmental and social practices of companies by leveraging the influence of global supply chain. More than 100 Global Multinational companies have selected the EcoVadis solution, including Fortune 500 such as Axa, Bayer, BASF, Coca Cola Enterprises, Deutsche Telekom, Heineken, Henkel, Orange, Johnson & Johnson, L’Oréal, Nestlé, Renault-Nissan, Schneider Electric and Verizon.

 

EcoVadis is currently seeking a talented and end user-focused Junior Application Support Level 1 to help guide and unblock a multicultural team of analysts and external users of EcoVadis platforms.

Job Description

Your responsibilities will consist of:

  • Collaborating with end users and Support Level 2 colleagues to identify and solve issues in the EcoVadis internally developed web applications.

  • Providing immediate assistance on issues triggered by intensive users of EcoVadis tools, mainly complex web applications.

  • Gathering all the possible end user information to correctly understand the reported issue and convey that information to support the next Level.

  • Understanding the nature of the reports, identify the correct assistance to be delivered and differentiate potential change requests from bug declarations.  

  • Providing high quality support services to all users across the business, either by writing or by engaging into phone conversations. .

  • Providing complete follow up of the reported cases, to have end users well documented about the status and the potential actions to be taken.  

  • Diagnosing technical issues.

  • Working with confidential data and exercises utmost caution to keep data safe and secure.

Qualifications

 

  • Relevant Diploma: Master or Engineer in Computer Science or other relevant degree is preferable.

  • Approximately 1-2 years working experience in a Web Application Support environment.

  • Fluent written and spoken English – at least B2/C1 level

  • Ability to manage Service Level Agreements.

  • Knowledge of ITSM tools (Jira, TFS, ZenDesk, etc.)

  • Intermediate knowledge of SQL and databases

  • Ability to deal with multiple tasks and work in a dynamic multi-cultural environment.

  • Excellent written and verbal communication skills, customer service experience and problem solving skills, patience and understanding, investigation & diagnostic skills, excellent organization skills, ability to systematize and prioritize.

 

Nice to have:

  • Understanding of software development life cycles and software development methodologies.

  • Experience with agile software development.

  • ITIL Knowledge

  • C# knowledge

Additional Information

Beginning: ASAP


Full time position


Location: Warsaw, Poland - Rondo ONZ, Spektrum Tower, 26th floor with amazing view

 

In return for your expertise and energy, we offer:

  • challenge, opportunities to exchange skills within multinational team,

  • ability to work in an autonomous way and in an environment where your ideas are valued,

  • interesting trainings (including those in our foreign offices),

  • Health care,

  • Multisport card,

  • French classes,

  • flexi-time & home-office,

  • competitive salary aligned with experience,

  • casual and very friendly environment,

  • possibility to work in other EV location.

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