EcoVadis offers an exciting, truly international opportunity to build a career while making a positive impact, in an innovative and dynamic environment. Recognized as the most trusted business in the sustainable supply chain space, EcoVadis is driven by a diverse team of over 45 nationalities making a real impact on the environmental and social practices of companies around the world by leveraging the influence of global supply chains. More than 200 global multinational companies (“buyers”) have selected the EcoVadis solution, including Verizon, GSK, Coca Cola Enterprises, Nestle, Johnson & Johnson, Renault, ING Bank, and Subway. EcoVadis has rated over 45,000 of their suppliers with ambitious goals to continue to multiply our coverage.

Join us, we’re looking for collaborative, fun and passionate people to help us make a difference!

You will become member of the Customer Success Management (CSM) Team and you will take up two key responsibilities:

The role will focus on (without being limited to) the following tasks:

• CSM operations support

  • Collaborate with 2 Key Account Managers to ensure effective implementation of the EcoVadis solution to their portfolio of Customers  

  • Full ownership of processing supplier lists for assessment and other operational tasks related to supplier data

  • Data analysis and presentation preparation

  • Front-facing on key strategic accounts managing operational elements (i.e. attending weekly calls )

  • Liaise with other EcoVadis departments to ensure Customers’ requests (internal and external) are fulfilled within set deadlines

   

• Team Management

  • Manage a team of Key Account Specialist based in Warsaw (2-3)

  • Lead by example and take an active role in coaching, training and ensuring the vision of the local and global CSM strategy is clearly communicated and understood

  • Conduct semesterial reviews of employees' performance and ensure that the communication of expectations, results and reporting on performance metrics is clear

  • When needed participate in the local recruiting process

• Other

  • Lead and/or support a variety of Customer-focused projects

  • Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere

• 2-3 years of people management experience
• Strong customer orientation
• Previous experience and/or proven ability to work closely with the business and translate business needs into specifications, product requirements or user stories
• Previous International exposure is a must
• Fluency in English and German is a must
• Using troubleshooting and analytical skills; beign resourceful, structured and organized
• Being self-driven, with a skill for digging deep into problems; drawing satisfaction from going above and beyond to provide solutions
• Excellent communication skills (both written and verbal)
• Being computer savvy (MS office, Google Suite, Project management tools)
• Bachelor's Degree required

Beginning: ASAP

Full time position

Location: Warsaw, Poland - Rondo ONZ, Spektrum Tower

In return for your expertise and energy, we offer:

• Challenge, opportunities to exchange skills within multinational Team
• Ability to work in an autonomous way and in an environment where your ideas are valued
• Casual and very friendly atmosphere
• Competitive salary aligned with experience
• Training
• Health care
• Multisport card
• Life insurance
• Flexi-time and home office
• French classes

For more information about EcoVadis please visit www.ecovadis.com and http://intro.ecovadis.com/.

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.