EcoVadis offers an exciting, truly international job opportunity in an innovative and dynamic environment. Awarded as the fastestgrowing startup in the sustainable supply chain space, EcoVadis is driven by a diverse team of over 45 nationalities making a real impact on the environmental and social practices of companies around the world. We aim at improving environmental and social practices of companies by leveraging the influence of global supply chain. More than 150 global multinational companies have selected the EcoVadis solution, including Verizon, GSK, Coca Cola Enterprises, Nestle, Johnson & Johnson, Renault, ING Bank, and Subway.

EcoVadis is looking for an Engagement Team Leader to join an elite cadre of Team Leaders worldwide who are charged with driving global change with a local market touch. The Paris’ team will primarily focus on the EMEA region with an emphasis on growing our customer base and providing our existing members with exemplary customer service. The Team Leader will be responsible for achieving global and regional business objectives, while building a local team culture that embodies the EcoVadis values and mission. 

Responsibilities 

 Manage daily operations & reporting for the Engagement Team members & ensure productivity and quality standards are met 
 Operations include outbound calling focused on customer onboarding, incoming calls for customer support & onboarding, along with chat & email customer support. (experience with Salesforce and/or Zendesk a plus)
 Lead by example and take an active role in coaching, training, and ensuring the vision of the local & global Engagement strategy is clearly communicated and understood
 Develop a comprehensive understanding of the customers in the EMEA region. This includes key industries, business challenges, and objectives to appropriately communicate EcoVadis product capabilities and associated business benefits to address their needs throughout the onboarding & support process
 Participate in the local recruiting process (screening, interviews, internal feedback, etc)
 Conduct quarterly reviews of employees as required and ensure the communication of expectations, results, and reporting is clear
 Act as an escalation point for complex customer questions and provide proactive assistance as necessary to mitigate customer dissatisfaction
 Work with internal & external stakeholders on projects to improve the customer experience and internal processes
 Other duties as required, we are a fast growing and dynamic team and this requires flexibility from everyone to get involved and help get the job done!

 Degree in a Business related discipline (Management, Business, Marketing)
 3-5 years working experience in a customer onboarding/support capacity
 1-2 years management/supervisory experience preferred
 Must be fluent in English and in French. Proficiency in additional languages would be appreciated.
 Exceptional communication skills (oral and written)
 Demonstrated ability to work collaboratively with colleagues from multiple teams & locations to accomplish company goals
 Ability to work under pressure and tight deadlines.
 Demonstrate proficiency in G-Suite products, familiarity with Zendesk a plus
 Ability to work well in an international start-up team environment.
 Interest or passion for Sustainability a plus

What we’re offering

• Competitive compensation (will vary based on profile and experience)
• 50% allowance for public transportation, restaurant coupons
• An exceptional working environment that values your initiative, your ideas and your character
• The opportunity to work  with a fantastic and diverse team from 40+ countries