Confirmed Infrastructure Support specialist

  • Full-time

Company Description

EcoVadis operates the 1st collaborative platform, allowing companies to assess the environmental and social performance of their global suppliers. EcoVadis combines technology and expertise to deliver simple and reliable "Suppliers Sustainability scorecards", covering 150 purchasing categories, 21 CSR indicators and 120 countries. EcoVadis ratings are compatible with the GRI/G3 and ISO 26000 standards. EcoVadis helps businesses, reduce risks and drive performance and innovation in their supply chain.

 

More than 60 Global Multinational companies, have selected the EcoVadis solution, including Fortune 500 such as Alstom, Axa, Air Liquide, Alcatel-Lucent, Bouygues, Coca Cola Enterprises, Heineken, Orange, Johnson & Johnson, Lafarge, Renault-Nissan, Shneider Electric, Shell, Veolia.

Job Description

  • Provide high quality, professional and responsive support service to all users across the business on a range of different technologies, hence allowing them to complete their job seamlessly.

  • Support and train end users.

  • Manage the technical documentation where appropriate.

  • Be the technical operational referral of several Information Systems.

  • Install, test and maintain desktop.

  • Work occasionally on  hypervisors, VMs and servers.

  • Troubleshoot system and network problems and solve hardware/software faults.

  • Patching network and phones.

  • Monitor network efficiency including Internet bandwidth consumption level.

  • Install and maintain antivirus/anti-malware software.

  • Set up new users accounts and profiles and disable expired account in accordance with HR requirement.

  • Manage, monitor and troubleshoot network systems including Firewalls, switches and routers.

  • Manage, monitor and troubleshoot different domains.

  • Manage inventory, stock and purchase of ICT equipment.

  • Manage/participate in infrastructure related projects.

  • Propose enhancement to existing procedures

  • Reporting on infrastructure support and systems.

  • Manage or provide assistance for IT related projects.

  • Propose innovative and value-add services for IT operations.

Qualifications

  • Holder of a degree in Computer Science, Information Technology or equivalent.

  • At least 2 years work experience on servers and hypervisors

  • At least 3 year work experience in IT Support environment and Project Management.

  • Experience on network equipment including management of VLANs and VOIP services. CCNA would be an advantage.

  • Good knowledge on experience on LAN/WAN technologies. Experience on Fortigate is an advantage.

  • Excellent knowledge of Windows OS

  • Good knowledge and hands-on experience on Linux platform

  • Good knowledge and experience on virtualization technologies like VMWare, XenServer

  • Excellent knowledge of information systems administration and networks.

  • Good knowledge of cloud technologies like Azure, AWS. Experience and/or certifications on these platforms is a plus.

  • Proficiency in Microsoft Office.

  • Excellent organization skills, ability to systematize and prioritize.

  • Strong communication skills – written and verbal.

  • Fluency in English and French required – written and verbal.

  • Ability to prioritize projects and strong problem solving skills

  • Ability to manage a small team of technical persons for projects or regular operational tasks

  • Polyvalent and multitasking.

Additional Information

Give your career a boost! Join an outstanding team of talented individual working on a project that makes sense...

Terms: Full Time permanent
Beginning: ASAP
Location: Tunisia
For more information about EcoVadis please visit our site: www.ecovadis.com

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