EcoVadis offers an exciting, truly international job opportunity in an innovative and dynamic environment. Awarded as the fastest-growing startup in the sustainable supply chain space, EcoVadis is driven by a young team of over 0 nationalities making a real impact on the environmental and social practices of companies around the world.

EcoVadis aims at improving environmental and social practices of companies by leveraging the influence of global supply chain. More than 100 Global Multinational companies have selected the EcoVadis solution, including Fortune 500 such as Axa, Bayer, BASF, Coca Cola Enterprises, Deutsche Telekom, Heineken, Henkel, Orange, Johnson & Johnson, L’Oréal, Nestlé, Renault-Nissan, Schneider Electric and Verizon.

EcoVadis is currently seeking a talented and end user-focused Application Support Level 1 to help guide and unblock a multicultural team of analysts and external users of EcoVadis platforms.

●     Troubleshoot complex web applications, diagnosing and / or resolving issues reported by internal or external users, escalated by the Support Level 1 colleagues.

●     Provide clear steps to reproduce the diagnosed issues to development teams in charge of fixing the issues on different test environments.

●     Handle the communication with developers to provide correct scenarios to reproduce the issues, with clear information about the expected behavior.

●     Read documentation and handle communication with different company Business Units to clearly identify the functional definitions of the applications being troubleshooted.

●     Collaborate daily with the QA, support & development teams to ensure the quality of the delivered bugs & corrections.

●     Advocate for customer needs by sharing feedback with the development & business analysis organizations to continuously improve the product.

●     Deliver training and support to end-users.

●     Keep technical documentation and procedures up to date.

●     Ensure preventive maintenance and analyse application root cause issues.

●     Bachelor degree, Master or Engineering in computer science field or other relevant degree.

●     2 -5 years working experience as a L2 application support engineer.

●     Experience with support of Web-based business applications, specially in MS .Net environment.

●     Ability to manage SLA’s

●     SQL and .Net programming knowledge.

●     Excellent knowledge of Windows OS and ITIL.

●     Experience with Visual Studio, .Net C# and SQL. 

●     Excellent organization skills, ability to systematize and prioritize.

●     Customer service experience and problem solving skills.

●     Patience and understanding.

●     Investigation and diagnostic skills.

●     Fluency in English required.

Give your career a boost! Join an outstanding team of talented individual working on a project that makes sense...

Terms: Permanent Contract

Beginning: ASAP

Location: Based in Ebene, Cybercity, Mauritius

For more information about EcoVadis please visit our site: www.ecovadis.com