Sales and Support Officer

  • Full-time

Company Description

EcoVadis offers an exciting, truly international job opportunity in an innovative and dynamic environment. Awarded as the fastest-growing startup in the sustainable supply chain space, EcoVadis is driven by a young team of over 40 nationalities making a real impact on the environmental and social practices of companies around the world. We aim at improving environmental and social practices of companies by leveraging the influence of global supply chain. More than 150 global multinational companies have selected the EcoVadis solution, including Verizon, GSK, Coca Cola Enterprises, Nestle, Johnson & Johnson, Renault, ING Bank, and Subway.

Join us, we’re looking for collaborative, fun and passionate people to help us make a difference!

Job Description

MISSION

  • Primarily to engage with companies and on-board them with the CyberVadis solution (Email, outbound and inbound calls)

  • Following up with leads assigned to you through Salesforce

  • Ensure the Satisfaction of companies using the solution (providing support and guidance)

  • Promoting the CyberVadis solution to international companies


CORE RESPONSIBILITIES

  • On-boarding and engaging companies undertaking the evaluation (primarily suppliers) by telephone

  • Providing support and guiding them through the evaluation process

  • Ensure that users’ expectations of CyberVadis are positive, ensuring companies’ participation and boosting response rates of campaigns

  • Participating in campaign launches, qualification of companies’ activities (prior to launching)

  • Participating in coordination of tasks and projects to improve company adoption, communication, awareness, and internal engagement processes

  • Additional responsibilities related to the function may be required

Qualifications

TECHNICAL SKILLS

  • B2B and SAAS experience favourable

  • Strong customer service spirit + experience (Telephone + Email, Chat would be a real plus)

  • Leadership experience would be preferred, but not essential

  • Pre-Sales experience preferred but not a pre-requisite

  • Good knowledge of PowerPoint and Excel


ECOVADIS COMPETENCIES

  • Strong ability to engage new customers, must have an excellent understanding of business.

  • Self-starter, dynamic (e.g. take on task to improve engagement experience by updating help centre etc).

  • Help contribute to new processes (prior experience in setting up + contributing to innovations and improvements would be favourable).

  • Very strong oral and written communication skills

  • Team-spirit and ability to motivate

  • Strong client focus and strive for results

  • Attention to Detail and Quality

  • Able to think strategically and creatively whilst performing tasks


QUALIFICATIONS

  • A degree in a business or management related discipline, or international relations would be preferred, but applicants with other backgrounds and a demonstrated interest in IT Security will be considered

  • Must be fluent in English and another language (French, Spanish, Portuguese, Chinese, Japanese or any other)

  • Autonomous and self-driven

  • International Exposure or comfortable working in an international company

  • Willing to work in a start-up environment (it may be required to turn the hand to other tasks depending on the company needs)

  • This job description is not exhaustive. It may be required additional tasks depending on the manager requirements and the company itself

Additional Information

Give your career a boost! Join an outstanding team of talented individual working on a project that makes sense...

Contract Type: Full-Time Permanent

When: As soon as possible

Where: Ebène, Mauritius

For more information about EcoVadis please visit our site: www.ecovadis.com

EcoVadis in 2 minutes: http://intro.ecovadis.com/

Keywords: Sales Manager; Business Development Manager; Account Executive Manager; Sales Team Leader; Sales Team Lead; Call Center Manager.

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

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