Sales and Support Officer
- Full-time
Company Description
EcoVadis offers an exciting, truly international job opportunity in an innovative and dynamic environment. Awarded as the fastest-growing startup in the sustainable supply chain space, EcoVadis is driven by a young team of over 40 nationalities making a real impact on the environmental and social practices of companies around the world. We aim at improving environmental and social practices of companies by leveraging the influence of global supply chain. More than 150 global multinational companies have selected the EcoVadis solution, including Verizon, GSK, Coca Cola Enterprises, Nestle, Johnson & Johnson, Renault, ING Bank, and Subway.
Join us, we’re looking for collaborative, fun and passionate people to help us make a difference!
Job Description
MISSION
Primarily to engage with companies and on-board them with the CyberVadis solution (Email, outbound and inbound calls)
Following up with leads assigned to you through Salesforce
Ensure the Satisfaction of companies using the solution (providing support and guidance)
Promoting the CyberVadis solution to international companies
CORE RESPONSIBILITIES
On-boarding and engaging companies undertaking the evaluation (primarily suppliers) by telephone
Providing support and guiding them through the evaluation process
Ensure that users’ expectations of CyberVadis are positive, ensuring companies’ participation and boosting response rates of campaigns
Participating in campaign launches, qualification of companies’ activities (prior to launching)
Participating in coordination of tasks and projects to improve company adoption, communication, awareness, and internal engagement processes
Additional responsibilities related to the function may be required
Qualifications
TECHNICAL SKILLS
B2B and SAAS experience favourable
Strong customer service spirit + experience (Telephone + Email, Chat would be a real plus)
Leadership experience would be preferred, but not essential
Pre-Sales experience preferred but not a pre-requisite
Good knowledge of PowerPoint and Excel
ECOVADIS COMPETENCIES
Strong ability to engage new customers, must have an excellent understanding of business.
Self-starter, dynamic (e.g. take on task to improve engagement experience by updating help centre etc).
Help contribute to new processes (prior experience in setting up + contributing to innovations and improvements would be favourable).
Very strong oral and written communication skills
Team-spirit and ability to motivate
Strong client focus and strive for results
Attention to Detail and Quality
Able to think strategically and creatively whilst performing tasks
QUALIFICATIONS
A degree in a business or management related discipline, or international relations would be preferred, but applicants with other backgrounds and a demonstrated interest in IT Security will be considered
Must be fluent in English and another language (French, Spanish, Portuguese, Chinese, Japanese or any other)
Autonomous and self-driven
International Exposure or comfortable working in an international company
Willing to work in a start-up environment (it may be required to turn the hand to other tasks depending on the company needs)
This job description is not exhaustive. It may be required additional tasks depending on the manager requirements and the company itself
Additional Information
Give your career a boost! Join an outstanding team of talented individual working on a project that makes sense...
Contract Type: Full-Time Permanent
When: As soon as possible
Where: Ebène, Mauritius
For more information about EcoVadis please visit our site: www.ecovadis.com
EcoVadis in 2 minutes: http://intro.ecovadis.com/
Keywords: Sales Manager; Business Development Manager; Account Executive Manager; Sales Team Leader; Sales Team Lead; Call Center Manager.
EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.