Client Success Advocate - (IT Project Focus) - Canada
- Full-time
Company Description
Job Description
You will have two key responsibilities in a role to support the Client Success Manager (CSM) team.
This role primarily will focus on the following tasks (but will not be limited to):
CSM operations support:
Collaborate with 2-3 CSMs to ensure effective implementation of the EcoVadis solution to their portfolio of clients
Full ownership of processing supplier lists for assessment and other operational tasks related to supplier data
Data analysis and presentation preparation
Front-facing on key strategic accounts managing operational elements (i.e. attending weekly calls )
Liaise with other EcoVadis departments to ensure clients’ requests (internal and external) are fulfilled within set deadlines
IT Project Support :
Work closely with the CSM IT Referent to ensure the IT developments are prioritized, coordinated and communicated “easily understandable” to both internal/external stakeholders;
Ownership for operational management of technical developments for the CSM team (based on customer-focused functions from internal/external feedback), i.e. follow-up on ongoing developments, monitoring of open bugs, functional testing/feedback when needed;
Proficient and able to quickly understand complex business logic, processes and customer portals (interface);
Familiar with project tracking and collaboration tools (MS Team Foundation Server (TFS), Trello, Google Suite, PPT, etc…)
Provide feedback to product development team in the design of new effective and efficient solutions to meet the business needs (i.e. use cases, user stories and other technical requirements);
Review and provide input to product teams (management/marketing) on release notes for functionalities related to CSM business stakeholders;
Track project milestones, deliverables and ensure clear communication to external stakeholders.
Other:
Lead and/or support a variety of client-focused projects
Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere
Qualifications
Required Qualifications
Strong customer orientation
Ideally previous experience and/or proven ability to work closely with the business and translate business needs into specifications, product requirements, or user stories
Resourceful; using troubleshooting and analytical skills; structured and organized
Self-driven, with a skill for digging deep into problems; sense of urgency and draw satisfaction from going above and beyond to provide solutions
Excellent communication skills (Both written and verbal)
Fluency in English is a must. Another language a definite plus.
Bachelor's Degree required
Computer proficient (MS office, Google Suite, Project management tools…).
Ability to work well in an international and multicultural environment.
Self-driven, results oriented and team player.
International exposure is a must.
Additional Information
What EcoVadis offers:
● A rare opportunity to get in and contribute meaningfully to a growing business: We have a solid foundation of over 180 global industry leaders as customers and 10 years of revenue growth, and yet only a few percent penetrated in our opportunity: the sky is the limit!
● Exercise your initiative in an environment where your character as well as your ideas are valued
● Work with a fantastic, diverse team from 40+ countries
● A career with a positive impact: Ultimately, we are striving to make the world more sustainable, and along the way you will develop or deepen your understanding of Sustainable Development and Sustainable Procurement
Location: Toronto
Reporting: CSA Team Leader
Are you interested? Please apply directly online by clicking on the link below. Please send your CV in a PDF format. A cover letter will be hightly appreciated.
For more information about EcoVadis please visit our site: www.ecovadis.com
EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.