• Collaborate with end users and Support Level 2 colleagues to identify and solve issues in the EcoVadis applications.

• Provide immediate assistance on issues triggered by intensive users of EcoVadis tools, mainly internal or external web applications.

• Gather all the possible end user information to correctly determine the source of the reported issue.  

• Read documentation and understand functional specifications to validate expected behavior of an complex applications.  

• Handle the communication with end users and create clear reports for cases to be investigated by level 2.

• Understand the nature of the reports, identify the correct assistance to be delivered and differentiate potential change requests from bug declarations.  

• Provide high quality support services to all users across the business on a range of web applications.

• Provide expertise and support on local and international project development.

• Provide complete follow up of the reported cases, to have end users well documented about the status and the potential actions to be taken.  

• Deliver training and support to end-users.

• Keep technical documentation and procedures up to date.

• Diagnose technical issues.

• Ensure the smooth running of the ticketing system.

• Assign tickets and ensure proper follow up until closure.

• Diploma, Master or Engineering in computer science or other relevant degree.

• More than 5 years working experience in an web application support environment.

• Excellent communication skills

• Previous experience in a helpdesk environment.

• Ability to manage SLA’s.

• Experience with support of complex Web-based business applications.

• Good knowledge of web environment.

• Excellent organization skills, ability to systematize and prioritize.

• Customer service experience and problem solving skills.

• Patience and understanding.

• Investigation & diagnostic skills.

• Confirmed skills to drive projects and people.

• Fluency in English is required.

Beginning: ASAP

Full time position

Location: Warsaw, Poland - Rondo ONZ, Spektrum Tower, 26th floor with amazing view

In return for your expertise and energy, we offer:

• challenge, opportunities to exchange skills within multinational team,
• ability to work in an autonomous way and in an environment where your ideas are valued,
• interesting trainings (including those in our foreign offices),
• Health care,
• Multisport card,
• French classes,
  
• flexi-time & home-office,
• competitive salary aligned with experience,
• casual and very friendly environment,
• possibility to work in other EV location.

For more information about EcoVadis please visit our site: www.ecovadis.com

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.