PLEASE READ QUALIFICATIONS BEFORE APPLYING

eCommerce Outdoors is a premier and rapidly growing multi-channel retail and direct marketing company, which sells outdoor recreational products to help people have fun and pursue their leisure time activities. We recognize that building our business with the right people will enable us to continue our success. You'll find a commitment to customer service, a passion for the products we sell, and an emphasis on treating each other with dignity and respect. Our associates pursue their outdoor recreational activities with the same passion as they help our customers to pursue their outdoor interests.

Core Values of eCommerce Outdoors:

• Build loyalty through exceptional service, genuine caring, and honesty
  
• Treat others as you would expect to be treated
  
• Contribute to our community and environment through stewardship
  
• Pursue excellence in work and life
  
• Mobilize the imagination of individuals
  
• Embrace open and honest communications
  
• Invest and empower through educational development
  
• Execute all decisions with integrity and humility
  

Vision of eCommerce Outdoors:

• To be a leading global direct marketer and specialty retail company
  

Mission of eCommerce Outdoors:

• To develop brands that inspire outdoors enthusiasts through exceptional service and product education

TackleDirect in Egg Harbor Twp, NJ is looking for more great people to work in our Contact Center. Our focus is to be a resource of knowledge and provide world class customer service for all anglers, including saltwater, freshwater, and fly fishing. Applicant should have a strong passion for fishing as well as the outdoors lifestyle.

• Must have a knowledge of Fishing and Fishing Related Products
• Handle Product Q&A's and Process Product Reviews through MyAccount admin of our website.
• Accept incoming chats to assist customers with their product/application as well as answer emails, take calls, and make outbound calls to existing customers.
  
• Efficiently enter orders and generate return authorizations for customers.
• Notify manager of trends or any issues that arise.
• Participate in special projects and perform other duties as assigned.
• Perform various assigned tasks as required by your manager.

Applicants must have knowledge of Fishing and Fishing Related Products. Please include in resume or application your experience and knowledge in Fishing and Fishing Related Products. FAILURE TO INCLUDE THIS INFORMATION WILL RESULT IN DISQUALIFICATION OF CANDIDATE.

Candidates will preferably have 1 year of previous Customer Service Experience along with a high school diploma. This individual must be able to provide world class customer service under pressure in a high paced environment. This individual also needs computer skills and to know Microsoft Office suite. Bilingual capabilities is a plus, but not required. Prior use of Salesforce is also a plus, but not required.

Additional Requirements:

• Position requires 40 hours per week, weekends will most likely be scheduled. Must be available to work during the hours of operation of our Call Center which are 8:00am – 6:00pm, Monday through Saturday

Additional Information:

This position is available for immediate placement after successfully applying for and passing our candidate screening process, which may include background checks, reference check, and multiple interviews.

Compensation:

Entry Level – Compensation will be determined based on previous experience and proven ability.