Dormify is a one-stop-shop for outfitting a college dorm room, home bedroom or small apartment. The company designs and manufactures a line of high quality, unique products specifically made for small-space living. Dormify has grown into a lifestyle brand that integrates shopping, styling assistance, and a loyal, engaged social community to enable college students and teens to easily personalize their living spaces.

Dormify is looking for a Marketplace Vendor Support Manager. This position will be accountable for managing Dormify’s marketplace and drop ship vendors.

This position will report to our Head of Supply Chain and Logistics and will be remote while Dormify employees are working from home.  Once we return to the office, this position will be based in NYC.

Responsibilities:

• Create and maintain drop ship and marketplace vendor onboarding guidelines, contracts, and training materials

• Negotiate contracts and payment terms with vendors during onboarding process, in partnership with Buying

• Onboard third-party sellers to Dormify’s drop ship and marketplace platform

• Assist seller integration via manual, portal or API processes

• Own configuration of Dormify’s drop ship and marketplace platform and seller / product rules

• Monitor system performance data and proactively identify issues and manage resolution

• Proactively collaborate with merchants, customer service and IT/CS teams to identify and resolve issues

• Reconcile vendor invoices 

• Create quarterly vendor scorecard to share back with vendors (with the opportunity to relook at our terms if there are high levels of non-compliance) in partnership with Buyers

• Issue chargebacks for vendor non-compliance (late shipment, wrong item etc.) in partnership with Buyers to vet list

• Maintain a willingness to perform any additional tasks to accomplish teamwide goals

Skills and Qualifications:

• Bachelor’s degree or equivalent experience

• Minimum of 3 to 5 years of vendor operations experience

• Experience in running and managing an 3rd party marketplace offering

• Familiarity with FTP, APIs, data hierarchy and mapping

• Strong in analytics, structured, and data-driven

• Demonstrated thought leadership

• Experience operating within an e-commerce channel

• Excellent communication and negotiation skills

• Ability to deliver under pressure, with little guidance from management

• Proactive, self-motivated and goal-oriented

You’ll love this role if you’re:

• Passionate about building brands, understanding the consumer, and devoted to delivering a great experience across all touchpoints

• Passionate about being in a fast-paced, high growth, start-up environment

• A dynamic problem solver and project manager: You’re always thinking (at least) one step ahead.

• A “team player” - experience working cross-functionally with marketing, operations and product teams to create fully baked experiences

• Entrepreneurial, analytical, energetic, flexible, motivated, and results-orientated.

• Intellectually curious and have a finger on the pulse of how digital landscapes are shifting

• Willing to roll up your sleeves, love experimentation and can thrive in a scrappy environment

All your information will be kept confidential according to EEO guidelines.