Kids retail, reimagined.
Currently in beta, Dopple (www.thedopple.com) leverages data and the world's best brands to deliver awesome attire at palatable prices.  Parents tells Dopple what they want - and need - via a short survey and Dopple does the rest, delivering a unique quarterly drop tailored to each customer’s budget and style.

We’re seeking an awesome human with exceptional communication skills to bring customer excellence to new heights with the Dopple family.

The successful candidate will play an essential role on the front line of #thedopplegang, working closely with our marketing, e-commerce, merchandise, operations and fulfillment teams to solve customer inquiries via email, phone and messaging. This is an exciting opportunity to join our tight-knit team of experienced start-up leaders and parents, based in San Francisco and New York, with tremendous career potential as our company continues to grow at lightning speed.

What you’ll do @Dopple

This is a flexible full-time role requiring 30+ hours' commitment per week (including some time on the weekends) in either our San Francisco or New York location, with the possibility of working part-time remotely after completing the initial training period.

Your day-to-day responsibilities...

- Deliver timely, accurate, and professional support to customers via email, phone, and social media

- Identify, investigate, and solve inquiries that surpass customers' expectations

- Organize and tag support tickets to help the team identify trends and report on KPIs

- Update and maintain support collateral with the purpose of educating and delighting customers

- Make recommendations based on customer feedback that will have an immediate impact on our processes and business/website improvements

- Embody Dopple’s core values, voice, and tone in order to provide a world-class experience for our customers

What we’re looking for

This is the perfect role for a personable, patient person who finds joy in problem-solving, fast-paced environments, and going above and beyond to delight your customers. The majority of your time will be spent responding to users in email, instant messenger, and on social media, so a talent and love for writing is a must.

The ideal candidate would possess the following traits:

- A passionate fast-learner who thrives in fast-paced work environments

- An unwavering 'customer first' mentality

- Well-versed in business software, e.g. G Suite, Slack

- A high attention to detail

- Critical thinking and problem solving skills

- Great communication skills and experience working on a team

- Ability to work quickly under pressure

- Passionate about fashion and interested in eCommerce/technology

Bonus points!!

- Previous start-up experience

- 1-2 years’ experience in a customer-facing role

- Familiarity with Intercom, Zendesk, or any other CX software

All your information will be kept confidential according to EEO guidelines.