The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

As an User Experience Designer within our Talent Attraction & Sourcing Team in HR, you will be working in a scrum team to create an outstanding UX for our target group. You will be responsible for crafting and enhancing every aspect of the user journey. You will focus on understanding the needs, desires, and pain points of our customers, and work collaboratively with cross-functional teams to design and implement solutions that improve their overall experience.

Tasks/ Responsibilities:

• User Journey Mapping: Acquire an intimate understanding of customer needs and their journey within our organization, pinpointing critical touchpoints and pivotal moments throughout the customer lifecycle.
• Outcome-Driven Vision: Maintain a clear vision of what the best user experience looks like and make decisions with the customer in mind.
• User Research: Conduct user research, surveys, and interviews to gather insights and feedback from customers, inform design decisions based on data, insights, and feedback.
• Prototyping and Testing: Create prototypes, wireframes, and mockups to visualize and test new user experience initiatives and gather feedback for refinement.
• Co-Creation: Design and facilitate workshops involving key stakeholders and users, fostering active participation and a holistic approach to projects.
• Design Thinking: Apply design thinking principles to create innovative solutions that address user pain points and improve satisfaction, engagement, and productivity.
• Continuous improvement: Continuously monitor and evaluate the effectiveness of user experience initiatives, making data-driven adjustments as necessary.
• Strategic Design: Play an integral role in shaping strategic decisions, with the goal of making customer experience centrality the new standard within our operations.
• Collaboration: Work collaboratively with cross-functional teams, achieving results through interaction and co-creation.

• At least three years of professional experience in an international environment 
• Human-Centered Design: Proven experience and affinity in human-centered design or related roles.
• Design Thinking Methodologies: Proficiency in design thinking methodologies, workshop design, moderation, and mastery of relevant design tools (e.g. Adobe XD, Sketch, Figma etc.).
• Communication: very good communication, collaboration, and project management skills.
• Analytical skills: Analytical mindset with the capacity to transform data into actionable insights.
• Creative Mindset: Strong creative problem-solving abilities and a deep commitment to enhancing the employee experience.
• Interaction- and Visual Design: Capability to design intuitive and engaging user interactions based on your knowledge in visual design.
• Language Proficiency: Fluency in English is required, German is optional.

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.