Dentsu is a modern marketing solutions company. Our mission is to help clients progress in a world of change. Businesses rely on our integrated network of agencies and specialized practices to promote meaningful progress through creative, media, commerce, data and technology. Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect and Merkle. Follow us on Twitter @DentsuUSA and visit dentsu.com/us.

This role is hybrid.

The Systems Administrator, Managed Hosting role supports the infrastructure within the Infrastructure Managed Hosting (IMS) environment. The Systems Administrator will provide escalation support for incidents and service requests .

The Systems Administrator reports to the Manager, IMS Operations. You will work with a team of geographically distributed staff and contract employees.

The ideal candidate will have the ability to self-start and logically prioritize workloads from multiple workstreams, while communicating progress or pitfalls. In addition, the ideal candidate should actively seek out new knowledge and skills, and will maintain consistent performance quality, avoiding repeat mistakes to learn and grow.  

Responsibilities:

• You will implement, configure, and maintain Windows and Linux OS servers
• You will implement, configure, and maintain multiple Cloud-based and on-premise Data Center services
• You will configure and maintain Active Directory Domain Services, supporting Active Directory tasks
• You will deploy and maintain Cloud-based IaaS Virtual Machines, Application, and Networking Services to support growth into the Cloud
• You will troubleshoot and provide technical support of Enterprise-class systems, following ITIL/ITSM processes while maintaining compliance with all company policies, procedures, and standards
• You will provide Incident and Service Request support for assigned IT and Managed Hosting platforms
• You will plan, coordinate, and execute Change Management activities
• You will ensure that all solutions are aligned with ITIL/ITSM standards
• You will ensure that controls for Security and Availability of the IMS environment are maintained and followed identify areas in need of improvement and develop a solution that addresses those needs
• You will manage multiple Incidents and Service Requests while adapting to changing business conditions
• You will document Standard Operating Procedures for repeatable tasks
• You will provide input to automation efforts
• You will be an escalation point for Incidents and Service Requests the Tier 1 Analyst teams are unable to resolve
• You will provide on-call and after-hours support as required
• Other duties as required as our needs change

• 3+ years of experience implementing enterprise-class solutions operating in a 24/7/365 environment
• Cloud Certification(s) from (GCP, AWS, or Azure) desired
• Experience critical-thinking and problem-solving skills
• DevOps experience is desired
• Direct experience working with Enterprise infrastructure concepts and Standard Operating Procedures
• A track record of learning new skills, techniques, and responsibilities, and training other team members in them

The anticipated salary range for this position is $59,000-$96,025. Salary is based on a variety of factors including relevant experience, knowledge, skills, and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com.

#LI-AB2 #LI-Hybrid

About dentsu
Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in more than 110 markets, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Dentsu, Innovating to Impact.

Find out more:
https://www.dentsu.com/
https://www.group.dentsu.com/en/

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.