Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding, and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all. In 2016, Merkle became an agency of dentsu.

As the Experience Design Delivery Lead, you will be responsible for the seamless delivery of all projects within our experience design capability. Your primary focus will be to ensure projects are sold at target margin and are delivered within that target, maintain high quality delivery standards, trouble shoot project issues, and provide guidance to the studio and delivery teams. In addition, you will play a crucial client-facing role in resolving project related concerns and aligning on an approach for all new business opportunities. This role requires a thorough understanding of working within an agency setting, strong financial acumen, and excellent organizational skills.

Key Responsibilities

Project Staffing:

• Ensure that projects are sold and staffed with the right mix of skills and experience to meet the client's requirements, timelines, and budgets.
• Collaborate with creative leads to identify staffing needs and allocate resources effectively.

Financial Management:

• Oversee the financial performance of the Experience Design capability, ensuring that all metrics are tracked and achieved.
• Develop and manage project budgets, tracking actual vs. planned costs.
• Analyze financial performance data to identify trends and areas for improvement.

Reporting:

• Prepare and present financial and performance reports to senior management and stakeholders.
• Establish and maintain reporting mechanisms to provide visibility into project financials, staffing, and overall performance.
• Ensure accuracy and timeliness of all financial and performance reports.

Process Improvement:

• Work closely with the Project Management Lead and Studio Leads to evaluate and improve project delivery processes, enhancing efficiency and effectiveness.

Stakeholder Management:

• Act as a liaison between project teams and senior management, ensuring clear communication and alignment on project goals and financial targets.
• Provide guidance and support to creative leads on financial and staffing matters.

• Bachelor's degree in Business Administration, Finance, Project Management, or related field. Master's degree preferred.
• Minimum of 7-10 years of experience in project delivery, financial management, and resource allocation within an agency setting.
• Strong understanding of project management methodologies (Agile, Scrum, Waterfall) and tools (JIRA, Microsoft Project, etc.).
• Proven track record of managing project financials and achieving target margins.
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Proficiency in project management and financial reporting tools.

Additional Information

The anticipated salary range for this position is $136,00 - $219,650. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com

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About dentsu

Dentsu is an integrated growth and transformation partner to the world's leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Dentsu, Innovating to Impact.

Find out more:

https://www.dentsu.com/

https://www.group.dentsu.com/en/

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying

About dentsu
Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in more than 110 markets, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Dentsu, Innovating to Impact.

Find out more:
https://www.dentsu.com/
https://www.group.dentsu.com/en/

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.