Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. With more than 9,600 smart, dedicated people in more than 50 offices around the world, we are still growing at a rate that outpaces the market, with 2019 net revenue of $1.1 billion.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all. Merkle is an agency of dentsu.

As an Account Executive on the Experience & Commerce Client Services Account team, you will be an integral part of the account group by supporting numerous client relationships. Reporting to the Account Manager, this partially client-facing role will become a trusted partner to both internal Merkle and external client teams. Dependent on each unique client’s business needs, the Account Executive will support client initiative and account management goals by collaborating with both client stakeholders, and internal project managers, senior leadership, and channel leads across the Merkle/dentsu organization.

By ensuring marketing and support activities are executed in a timely and efficient manner, the Account Executive will directly impact the success of our clients as well as Merkle.

As the Account Executive, you will:

• Be the day-to-day resource for clients on projects, responding to internal and external general inquiries & requests and building a solid rapport with appropriate clients
• Work with the existing account team on executing administrative tasks for various client accounts, including resource management and contract scoping, pricing, and other exercises
• Support account needs regarding scheduling, routing work activity through internal and external channels, overseeing creative asset development, attending status meetings, and exhibiting overall account knowledge and process
• Ensure successful marketing campaigns from start to finish by overseeing delivery and project teams  
• Responsible for timely and exemplary delivery of contractual deliverables
• Maintain understanding of contractual limits and obligations to define new and current project goals, scope, and deliverables to internal and external teams
• Demonstrate growing understating and implementation of internal processes
• Partner with clients for strategic and executional needs
• Resolve business/client challenges through mature leadership; escalating client difficulties appropriately to both internal Account and external client representatives
• Consistently manage projects and assignments independently and proactively and creatively resolve roadblocks along the way
• Accomplish tasks thoughtfully and work collaboratively towards common goals

• Bachelor’s degree, or equivalent experience
• Preferably 2+ years account management experience
• Preferably 1+ years creative agency experience
• Ability to multi-task and thrive in a fast-paced environment
• A strategic mindset, with a desire to learn and grow
• Experience in Microsoft Office
• Strong attention to detail and quality
• Ability to solve problems creatively
• Strong writing skills; effectively writes clear, concise, internal and client communications
• Strong communication skills
• Basic financial understanding of P&L, invoicing, margin maintenance, and budget management
• Committed to personal growth; continually seeks opportunities for skill development and professional advancement through self-guided learning and process optimizations

The anticipated salary range for this position is $51,000 - $83,375. Salary is based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and other benefits also are available. For more information about dentsu benefits, please visitwww.dentsubenefitsplus.com.

#LI-MM2 #LI-REMOTE

About dentsu
Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Dentsu, Innovating to Impact.

Find out more:
https://www.dentsu.com/
https://www.group.dentsu.com/en/

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.