Are you passionate about providing IT Support and ensuring a good and stable service? Are you a process person to the core, who can you keep calm in the storm and prioritise when having a lot on your plate? Then, you might be our new IT Supporter.

Working at Merkle

Merkle is a leader in data-driven customer experience management (CXM). We provide expertise in customer experience strategy and consulting, user experience design, CRM, data management, commerce, mobile, content management systems (CMS), adtech and martech platforms.

We embody the combination of local and global: Here in Denmark we are 300 colleagues working in the offices in Copenhagen and Aarhus. We are also a part of Merkle worldwide and dentsu – a global agency network covering 145 markets.

Our offer

• A job where you get to work with some of the best people in the industry in their specific craft, whether that is software developers, sales profiles, digital strategists, etc.
• An exciting workplace with a strong culture of companionship and team spirit
• A strong IT Support team who values top-notch IT assistance to our co-workers
• A diverse, equitable, and inclusive workplace

Benefits:

• A nice pension scheme + health insurance
• Weekly Friday bars (yup, your weekend buzz is on us!)
• Daily-cious breakfast and lunch from our in-house chefs
• An unlimited amount of coffee, tea and supportive colleagues
• Wine tasting club, running club, game nights, grand parties, fun events

We have employees who've stayed with us for 5, 10, 15, and even 20 years! There's room for you to be yourself, including dressing however you like.

In the role of IT Supporter, you will solve daily tickets and provide onsite IT support to our 300 end-users at Merkle. You will work with our three other IT Supporters in Denmark, who are divided among our three locations. Each has its own location to service but we help each other when needed.

Your tasks can involve everything from starting trouble to a black screen to login issues. Together with our local IT Supporters in Denmark, we do also have our Global Helpdesk which helps solve tickets from the users.

Your responsibilities includes:

• Prepare users
• Install new Mac/PC's
• Support for Windows 10, OSX, Mojave, Big Sure & Monterey, AD
• Maintain printers, AV-equipment, internal applications, etc.

You will report to Claus Damgaard, Head of IT Support, Northern Europe.

We expect you to tick these boxes:

• You have 1+ years of experience in IT Support
• You have experience supporting both Mac- and Windows users (Mac OSX & iOS + Windows 10)
• You are a good communicator – both orally and in writing
• Image deployment, primarily JSS / Dep for Macs and Microsoft SCCM for PC
• AD maintenance
• Network patching
• Office365; Outlook, Flow, Teams, and the other Office365 products.
• Microsoft Service Manager
• ServiceNow – Ticket, Change Management system

Is your heart racing a little now? If you can see yourself in all this, we would love to hear from you.

Please send us your CV or an updated LinkedIn profile.

There is no application deadline, finding the right candidate is more important to us than a speedy process. We remove the job-ad when filling the position.

For any questions, contact Tine Moe, Senior Talent Acquisition Partner, by mail: [email protected]

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