Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that improve people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology create improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

This is a remote position reporting to the CX and Commerce Lead.

The Senior Director, Client Services, focused on experience design and commerce, is a client leadership role within Merkle's Experience Design and Commerce Practice.

With deep experience in User Experience Design (XD) and Commerce industry knowledge, the Senior Director, Client Services ensures client objectives are met by overseeing the development of experience strategy, design, and platform implementations across content and commerce technologies. Across these accounts, this role is accountable for understanding and supporting strategy, tactics, forecasts, budgets, projections, and performance metrics. You can interpret and provide recommendations around client needs and confirm our client's investment is sound. This lead will be responsible for a portfolio of accounts, the Senior Director, Client Services balances client demands with internal demands associated with staffing and resource planning, financial management, and motivate their team to deliver results to our clients daily.

• Be a business leader and portfolio manager within the Experience Design and Commerce Practice. You's primary mission is to work with their client leads and practice leads to help grow our revenue and market share utilizing their orientation for service and delivery
• Executive-level engagement of our key partners in constant dialog around how to reach their digital goals to achieve our goals
• Guide the development of strategic solutions for our clients and manage internal resources to fulfill these strategies on time, on budget and with maximum efficiency of resources
• Deliver proposals on how to implement the above
• Storytell through use of carefully narrated presentations to manage and align executive communications
• Lead periodic strategic planning efforts, advisory/strategy consulting engagements, and "accountability" for the quality and growth of ongoing client work (40-60% direct utilization as a target)

• Bachelor's degree or equivalent experience
• Excellent ability to manage c-suite client relationships
• 10 years experience in relevant digital experience disciplines, including user-centric design, front-end development, strategy, content, copy, and back-end technologies
• At least 8 years of direct, focused experience applying the above within retail
• Experience managing complex, multi-million-dollar accounts with strategy, analytics, digital and creative components, including large brand evolution and digital transformation
• Previous experience within a major consulting firm or XD and technology implementation firm
• Experience managing the financial aspects of a book of business, including forecasting revenue, costs, profit margins, invoicing, reporting your financials to company executives, etc. Are financially disciplined and feel at home working on Excel spreadsheets and internal accounting and forecasting programs (i.e. Salesforce). Responsible for profit and loss on an account
• Experience hiring, managing a team that is responsible for the daily work of of client programs; Must excel at building teams
• Strategic leadership and cross-team program management in a matrix environment
• Experience in multi-agency environments, being able to collaborate between brand transformation agencies and systems integrators
• Understanding of all key channels (commerce, marketing sites, email, Search, Display and other Digital services etc.)
• Develop and share personal POV on relevant topics

The anticipated base salary range for this position is $113,000.00-$182,850.00. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation. The company's incentive compensation plan is subject to change. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com

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About dentsu
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.
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We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.