Merkle Denmark is a digital agency with 280+ employees working out of Copenhagen, Aarhus, Lidkjoping, India and Philippines. While it may feel like we are a big agency with many moving parts, in Operations we strive towards making our agency intimate, coordinated and efficient. 

To join Operations, it takes a structured and business orientated mindset alongside the ability to find the best solutions in the ever changing everyday. 

Along with four amazing colleagues, you will staff teams, optimizing delivery plans meanwhile evaluating the balance between our capacity and the demand for our Agency.  

This role specifically, will zoom in on 110 of our skilled specialists in both Data & Activation and Experience Design. Basically, that means that the better you know their skillsets and typical deliverables, the better you can proactively and efficiently plan new and existing projects.  

Your days are filled with meetings, follow-ups, and a lot of stakeholder management in between team leads, project managers, client directors, external consultants and other Merkle Offices across the globe.  

What success looks like? 

Success is when delivery meets deadlines, capacity matches workload and your solutions benefits both clients and our business.  

Tasks include 

• Efficient project staffing and people planning  
• Ongoing evaluation and reporting of your teams' availability, utilisation, and chargeability 
• Process and update resource requirements in our resource management tools (RessourceGuru, Workbook, Workfront, and Excel) 
• Facilitate of weekly meeting(s) to adjust next week's planning of your teams 
• Weekly capacity planning meetings with team leads and craft leads 
• Weekly meetings with client executives 

You will report to Jesper Nyboe, Executive Operating Officer.

Working at Merkle 

Merkle is a leader in data-driven customer experience management (CXM). We provide expertise in customer experience strategy and consulting, user experience design, CRM, data management, commerce, mobile, content management systems (CMS), adtech and martech platforms. 

We embody the combination of local and global: Here in Denmark we are more than 280 colleagues working in the offices in Copenhagen and Aarhus, and we are part of the Northern Europe cluster, which means that we work closely with the Netherlands, Sweden & Norway. We are also a part of Merkle worldwide and dentsu – a global agency network covering 145 markets. 

Benefits: 

• A nice pension scheme + health insurance 
• Daily-cious breakfast and lunch from our in-house chefs 
• An unlimited amount of coffee, tea and supportive colleagues 
• Wine tasting club, running club, game nights, grand parties, fun events 

We have employees who've stayed with us for 5, 10, 15, and even 20 years! This is surely due – in part – to our culture; we try our best to take good care of each other, our clients, and the world around us. 

Operations Managers can have various professional backgrounds. You educational background is a Bachelors degrees or more. You have probably worked for 3+ years as a project manager, operations manager, HR administrator or similar. 

We expect you to tick these boxes: 

• You are structured and love a good check list 
• You can deal with open tasks and not being able to finish a task on your own 
• You are service-minded and professional; your colleagues are your clients 
• You can manage when the scope of a task changes - even if it's last minute 
• You know when to bring the right people together so decisions can be made 
• You have experience with repetitive administrative tasks 
• You are fluent in English. 

Is your heart racing a little now? If you can see yourself in all this, we would love to hear from you. 

Please send us your CV or an updated LinkedIn profile. 

For any questions, contact Tine Moe, Senior Talent Acquisition Partner, on mail: [email protected]. 

Merkle do not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. 

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