Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices.

For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios.

The company's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage.

With 14,000 employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC.

In 2016, the agency joined dentsu, one of the world's biggest media companies to form the Customer Experience Management (CXM) Line of Business.

As Consulting Manager, you will be part of a consulting team responsible for achieving the growth targets set for us in Spain.

Consultative Selling and Strategic Approach

• Utilize consultative selling skills to deeply understand client needs, challenges, and objectives.
• Define strategic approaches and craft proposals' structure, narrative, and storytelling to align with client requirements and showcase Merkle's capabilities.
• Act as the ultimate owner of the proposal document, ensuring its coherence, clarity, and agreement on client expectations and company offerings.

Consulting projects Leadership and/or Execution

• Lead cross-functional projects, coordinating diverse roles and aligning client needs with our team's capabilities.
• Assume full ownership of the project, both conceptually and concerning deliverables, providing strategic guidance to exceed client expectations
• Manage communication with the client, guaranteeing the client will be kept informed of main milestones and promptly addressing any issues that may arise

Client Relationship Management

• Be a primary contact for clients, nurturing strong relationships and gaining deep insights into their businesses and industries.
• Proactively engage with clients to anticipate their evolving needs, address concerns, and identify opportunities for additional value creation.
• Act as a trusted advisor to clients, providing strategic guidance and recommendations to guide mutual success and foster long-term partnerships.

• Bachelor's degree in business administration, engineering, marketing, or a related field; MBA preferred.
• Excellent written and verbal communication skills in English are essential.
• Proven track record of success in consultative selling and strategic business development within the consulting industry.
• Proven experience on the execution of consulting projects related to digital transformation, operating models, business strategy models, change management, etc. 5-7 years experience.
• In-depth understanding of MarTech, Data, and CXM solutions, with the ability to translate complex concepts into compelling value propositions.
• Exceptional communication, presentation, and storytelling skills, with the ability to articulate ideas persuasively and engage diverse audiences.
• Strong leadership and team management experience, with a demonstrated ability to inspire, motivate, and collaborate effectively across functions and levels.
• Analytical acumen and strategic thinking skills, with the ability to analyze data, identify trends, and make data-driven decisions to achieve business objectives.
• Extensive experience in client relationship management and negotiation, with a focus on building enduring partnerships and driving mutual success.

Benefits:

Whether it's the joy of working with people at the top of their game or the Merkle social calendar, people love working here – and we hope you will too

• Attractive and competitive salary
• health insurance
• Career development
• Day off on your birthday
• Annual wellness days
• 2 volunteering days per annum
• Flexible schedule
• Merkle Care Employee Assistance Program
• Merkle Benefits Club
• Flexible salary remuneration scheme

Merkle does not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Experience stipulated in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience. At the point of application, the candidate must have the legal right to work in Spain as we are unable to sponsor visas at this time.

As part of our Diversity and Inclusion agenda, and as an Equal Opportunities employer, if you require reasonable adjustments during the selection process please engage directly with your Recruiter.