Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all. Merkle is an agency of dentsu.

Please note we are looking for someone who is based out of NY, NY or San Francisco, CA areas and can work a hybrid schedule. This will report to a Research Manager.

Execution:

• This position will be a dedicated role working with a tech client (one of the Big Four). This role will work within their client teams to focus on their UX business needs.
• Must be able to Lead independent rapid research projects with fast turnarounds. The research will be more foundational on consumer facing products.
• Research user groups, audit websites, test prototypes, and educate clients in user research best practices.
• Work actively on strategy and content, user research, usability testing and analytics
• Conduct user research including, but not limited to, in-depth interviews, remote unmoderated studies, diary studies, and translating them into reporting of high quality, actionable insights, next steps, and opportunities for growth
• A solid grasp of planning and conducting user research, usability testing, and heuristic analysis with special attention to accessibility and inclusive research practices

Client

• You will plan, conduct, measure, and analyze user research, partnering closely with researchers, design, project management, engineering, and other cross-functional partners.
• You will proactively engage early in planning phase of a research study (when possible), and proactively partner with Cross Functional partners to get necessary awareness.
• You will ceate high quality research reports
• You will communicate research insights to stakeholders and team members through oral and written reports.
• You will partner with the Client internal recruitment team (UXI) to source participants for studies.
• Understand and incorporate complex technical and business requirements into research.
• Collaborate with the UX Researcher to develop timelines and requirements for study recruitment and participation
• Support ongoing UX research logistics, including organizing research sessions, taking notes during study sessions
• Assist UXR with study analysis and synthesis, as well as build research reports (creating highlight videos, slide decks, etc.).
• Plan, observe, and moderate usability testing sessions, concept validation, rapid iterative research, and interviews
• Analyze and interpret data to generate insights and recommendations into compelling reports
• Source internal research participants through both self-recruitment (including writing study recruitment and email copy) and partnering with the Client's internal recruitment team.

People

• Partner with project managers, sales team, and CSMs to provide the best outcome for our customers and their consumers
• Be a strong teammate and mentor to other User researchers
• Work with onsite and offshore team to structure solutions based on research tools and techniques.

• 4+ years of experience working in research consulting and professional services; ability to consult on UX is critical, must be a SME (subject matter expert, UX)
• 4+ years of relevant experience consulting in the user research space using research techniques and methodologies
• Experience being in customer-facing roles in enterprise-level organizations, working with digital agency, and/or consulting conducting hands-on user research; must be able to independently manage complex projects
• Experience developing approaches for complex user research problem
• Fluency in both qualitative and quantitative methodologies a plus (not required)
• Experience in pre-sales and building knowledge management on a user research practice a plus

The anticipated salary range for this position is $78,000-$126,500. Salary is based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit Dentsu Benefits Plus. #LI-AG1 #LI-Hybrid

About dentsu 
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com. 

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.