Senior Manager, Client Services

  • Full-time

Company Description

dentsu X is an integrated agency network combining best-in-class communication and media planning services, content creation, technology, data and behavioral insights. dentsu X helps brands defy convention through integrated and personalized marketing solutions to cut through the noise of a saturated media market and meet rapidly changing consumer demands. The Dentsu X team is a network of more than 3,500 experts across 52 markets. 

Job Description

Client, Project, and People Management​ 

  • Build and maintain trusting, collaborative relationships with clients; serve as day-to-day lead client contact and trusted advisor who stewards the business and ensures alignment on objectives and expectations  

  • Oversees project management workflow and collaborates with cross-functional team members to set timelines, negotiate solutions, problem-solve both internal and client-facing issues, and prioritize work based on effort and impact  

  • Acts as gate-keeper in identifying red flags and ways to mitigate risks  

  • Facilitates cross-department collaboration from end-to-end of campaign lifecycle, from planning efforts to campaign execution and optimization to measurement and recaps  

  • Leads development of presentations, performance recaps, POVs, and merchandising materials    ​ 

  • Manages and mentors junior team members​ 

  • Proactively seeks and implements workflow efficiencies and enhancements for self and team ​ 

  • Assists with onboarding for new internal team members and/or new client contacts​ 

  • Actively contributes to maintaining positive team morale; coordinates team events and celebrations for personal and professional achievements​ 

  • Comfortable managing and working with large and complex teams – directly and indirectly with junior talent as well as cross-discipline and cross-agency; capable of effectively managing up and down the reporting structure ​and with diverse stakeholders and personalities  

Media Planning & Strategy Support 

  • Understands client goals/objectives at the deepest level and effectively translates direction to the team, leveraging this perspective when providing feedback to the team; partners with cross-functional team members to ensure it comes through in deliverables and day-to-day management ​ 

  • Demonstrates understanding of media principles and tactical application  

  • Support and manage the preparation, development, and stewardship of media plans for account, in partnership with a cross-functional team of media practitioners 

  • Contributes to management and oversight of ongoing account finances, from client budget approvals to pacing updates and billing  

  • Contributes to evaluation of media performance to determine the extent to which media objectives and strategies were accomplished  

  • Contributes to monitoring and socialization of relevant insights into existing and emerging media opportunities with awareness of available media and marketing services partners  

  • Identify opportunities and assist senior team members in growing business opportunities within existing clients  

Qualifications

  • 5-7 years of experience in marketing with at least 2-3 years of experience with paid media  

  • Exhibits a professional and trustworthy demeanor 

  • Ability to problem solve and think critically about communications/deliverables​ 

  • Excellent written and verbal communication skills, as well as presentation skills ​ 

  • Strong organizational skills with high attention to detail​ 

  • Comfortable working in fast paced, dynamic team environment​ 

  • Thorough knowledge of media tactics and channels, current knowledge of trends and innovations in traditional and digital media, and experience working with media and analytics/data science teams to generate performance forecasting and/or deeper analysis to guide decision making​ 

  • Ability to analyze data and extract actionable insights to guide strategy

  • Experience with managing projects against deadlines across multiple stakeholders​ 

  • Proficiency in Microsoft Word, PowerPoint, Excel, Outlook​ 

  • Managerial experience is a plus​ 

#LI-MM2

Additional Information

The anticipated salary range for this position is $68,000-$110,400. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com

About dentsu 
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying. 

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