We Dream. We Do. We Deliver.

As a full-service, data-driven customer experience transformation, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies.

Our 1200+ digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.

• Provide technical support and operational assistance to internal teams and external clients.
• Respond to and resolve technical issues, troubleshoot problems, and provide solutions in a timely and efficient manner.
• Collaborate with cross-functional teams to identify and resolve data discrepancy between source systems and dashboards and reports.
• Use Agile ways of working when interacting with development team on identification of issues and improvements.
• Perform data analysis, data validation, and data quality checks using SQL queries, Python scripts and Power BI Reports.
• Create and maintain documentation, including troubleshooting guides, knowledge base articles, and best practices in tools like Jira and Confluence.
• Provide excellent customer service by actively listening, understanding customer needs, and delivering effective solutions.
• Participate in on-call or weekend support rotations as required.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in technical support or operational support roles, preferably in a software or technology environment.
• Familiarity of Azure cloud and data related services like Azure Data Factory, Databricks and Blob storage.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Experience with Agile methodology and its enablers like namely Jira and Confluence.
• Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
• Ability to work independently and as part of a team in a fast-paced environment.
• Weekend availability to provide support on weekends or on a rotational basis as needed.

Benefits and Perks 

• Cutting Edge Technology & Latest IT tools 
• Software-house environment 
• Agile and Flexible working hours 
• Hybrid work system (remote friendly) 
• Digital nomad policy 
• Focus on career development 
• Health insurance (also included for the household) 
• Mental health support 
• Volunteering experiences and sustainable mindset 
• 25 vacation days + 3 wellness days per year 
• Beers (after 6pm), foosball, and ping-pong! #workhardplayhard 
• Free breakfast every second Monday of the month 
• Employee discounts 
• Team & Company events 🎉 

Inclusion & Diversity 

We value the strength diversity brings to our business and are working hard to build a more inclusive workplace through partnerships with Stonewall, Business Disability Forum and Business in the Community’s race and gender equality campaigns. We are happy to discuss all flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. 

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.