We Dream. We Do. We Deliver.

As a full-service, data-driven customer experience transformation, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies. 

Our 1400+ digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries. 

We are looking for a Senior Consultant Research and Insights to join our team of data heroes. You will be responsible for planning and implementing research in complex projects of different sizes and verticals. The ideal candidate is an experienced research expert with a proven record of delivering qualitative and quantitative research projects. You should be a versatile self-starter who enjoys delivering complex solutions, translating research into actionable recommendations and a great team player able to support our international team with a positive, startup-minded attitude. 

You will be part of different projects aimed at supporting the group's clients in improving the performance of their digital assets through the collection of business requirements, the setting of the necessary tracks and the analysis of the data collected. 

• You will be working in research projects of clients across all sizes and verticals 

• You will be configurating the technical solution with a focus on Qualtrics, including assisting with survey programming, building dashboards, and platform integrations 

• You will deliver Qualtrics Customer Experience Engage implementations independently 

• You will be responsible for the visualization of research results and presenting them to clients and colleagues across different business units and seniority levels 

• You will support the proper interpretation of results and the derivation of recommendations for action 

• Master’s Degree in economics, psychology, social sciences or similar (PhD advantageous) 

• Qualtrics CustomerXM Expert Certification 

• 2+ years of experience in research and consulting 

• Advanced understanding of various qualitative (e.g., interview, focus group) and quantitative research methods (e.g., surveys, conjoint analysis) 

• Strong experience with quantitative data analysis in SPSS and/or R 

• Strong experience with visualization of results in MS PowerPoint 

• Strong analytical and complex problem-solving skills 

• Strong team collaboration and organizational skills  

We work with highly motivated people, who support and enrich each other. We live the possibilities of the digital world through home office, meaning you can work anywhere with flexible (annual) working hours. We also value face-to-face exchanges - coffee or tea, biscuits or fruit are all welcomed on board and shared throughout our offices. 

If you ever feel the need to take a break from the digital world, we love to get hands-on together and use pens, paper, and whiteboards for brainstorming sessions. Need to clear your head? Hit the foosball table, PlayStation, massage bench or yoga mat. For networking and (brain) food, we offer regular exchange formats, like meetings, tech labs and more. Not enough? We are full believers in education and support training, whether it be internally or externally. We support you. 

If you feel inspired by us, we’ll probably be inspired by you. Join us now and apply online to make sure we match each other’s expectations. We value diversity and are committed to creating an inclusive environment. We welcome all qualified candidates - regardless of your gender or background, please indicate your salary expectations and possible entry date. We look forward to hearing from you! 

Personal consultancies - we only work with selected partners.

Contact

Lea Kerl
Talent Acquisition Business Partner
[email protected]