Dentsu is creating service line (SL) dedicated SWAT teams consisting of business, functional, and technology leads who will be responsible for driving strategic transformation initiatives. Each SWAT team member will hard line report into their respective function, and dotted line into the SWAT team lead, who reports into the Americas COO. The teams will be responsible for capturing SL requirements, developing fit-for-purpose solutions, and building implementation plans aligned to strategic priorities. To be successful, they will need to leverage and build upon SL-specific experience, as well as navigate effectively within the dentsu global organization. The teams will be expected to partner with SL subject matter experts, global process owners, and functional/technology leaders to ensure maximum connectivity and effectiveness across the enterprise.   

Your Key Responsibilities:

As the Senior Manager, Change Communications, you will be the change communications specialist for the SL SWAT team. You will hard line report into the SVP, Regional Communications & Marketing Lead, Americas, and matrix into the CXM SWAT team lead. 

• Develop and deliver strategic and tactical change management strategies 
• Conduct stakeholder assessments, identifying key stakeholders and areas of focus, and develop stakeholder engagement and communication plans to address and mitigate risks  
• Understand the short/mid/long term transformation roadmaps for the company, region and service lines, and proactively identify and clearly articulate upcoming change priorities to support these roadmaps 
• Create content that produces employee engagement and increases knowledge of major strategic and transformation programs and initiatives, and the impact of approach and strategy on business and organizational outcomes  
• Review, write and distribute targeted communications including executive messages, strategic business updates, technology and success stories, people-related communications, organization announcements, as well as other timely business messages 
• Identify, baseline and track change management KPIs and metrics   
• Collaborate with cross-functional teams to facilitate change activities 
• Support the regional communications team as necessary 
• Promote change management best practices and continually seek to improve the SWAT teams’ ways of working 
• Source, develop and deliver compelling communications consistent with objectives related to the One Dentsu vision, values and objectives, as well as client specific goals and programs 
• Escalate issues that need additional attention from leadership and key stakeholders 

Skills and Attributes for Success:

• Change Management in an Agile context, comfortable with both planning and delivering 
• Managing ambiguity and solving complex problems 
• Setting and driving strategies independently with minimal manager supervision and taking ownership of projects end-to-end 
• Adopting the end users’ perspective and bringing that lens to the table 
• Engaging effectively with any stakeholder level (senior, MD…), type (technical, non-technical) and group-size (1:1, small/medium/large groups…) both in-person and virtually 
• Working with a virtual team spread-out across time zones in a multi-cultural environment 
• True collaborator with strong interpersonal, networking and influencing abilities 
• Learning new skills and capabilities, e.g., products, technology platforms 
• Staying abreast with the latest trends in communications and support efforts to identify modern and energizing tools/vehicles to communicate 
• Prioritizing and working in a fast-paced, collaborative and solution-oriented environment 
• Bringing a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs 
• Identifying innovative solutions by displaying flexible, adaptive, and creative mindset and strong business intuition 
• Accuracy and strong attention to detail 

Qualifications:

• 8-10 years of internal and corporate communications experience, including extensive hands-on writing, editing, project management, and presentation building and executive communications 
• BA/BS in Communications, Marketing, Journalism or related degree 
• Proven track record in setting up and running large-scale change programs. 
• Experience leading through influence, building long-term relationships and partnerships 
• Experience of managing senior stakeholder relationships at CxO, Partner, Functional Head levels 
• Awareness and experience of leveraging technology as enablers. 
• Strong presentation and client facing skills.  
• Excellent communication skills as it relates to workflow steps and internal processes.  
• Strong organizational, and follow-up skills.  
• Strong attention to detail with the ability to multitask.  
• Accountability and flexibility with the ability to work in a fast-paced environment.  
• Strong listening skills and the ability to tactfully communicate position on relevant issues.  
• Effective negotiation and conflict management/risk mitigation skills.  
• Ability to craft scopes, deliverables and to be able to show value as it relates to the enterprise. 

The anticipated salary range for this position is $94,000-$152,375. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com.

About dentsu 
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com. 

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.