Dentsu Creative is a collective of agencies at the forefront of culture and innovation. Formed in January of 2021, we are one of the most globally awarded teams across the Dentsu network. Composed of dentsuMB, 360i, and Isobar, amongst other notable agencies, we work with clients to provide solutions that meet people at every single point of their brand journey and are committed to upholding a culture of diversity, equity, and inclusivity.

We are champions for meaningful progress, and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

As an integral part of the Herbalife team the SVP Program Management is a discipline leader, part of the senior leadership team across the account and responsible for maintaining client and cross-capability internal relationships, team management, delivery oversight, mentorship of delivery team members and the development of client delivery and operational best practices. The SVP PM drives the execution of the Herbalife business, across multiple services lines within Dentsu, and is the ultimate responsibility for the delivery of multifaceted workstreams across a fully integrated landscape to the highest-level of quality and plays an instrumental role in ensuring the successful completion of the work - on time and budget - and according to internal processes and industry best practices.

Responsibilities include:

• Client facing, overarching program and operations lead, managing an account of up to $20MM in annual revenue, not including incremental growth throughout the year
• Manage, develop and mentor a delivery team of 4-6 mid to senior level PMs across the business
• Be a consultant to the Client when it comes to business operations – this may include, but is not limited to consultation on design, digital experience, standing up global capabilities, agile ways of working and overall business transformation and operations
• Be an operational counterpart and partner to the senior leadership team on the Herbalife account – supporting their roles by ensuring there is operational excellence across all aspects of the business internally and externally
• Define, articulate and execute on a cohesive vision for the delivery team on the Herbalife account
• Bring operational ease to teams even when faced with complex internal and external challenges
• Review, refine and improve systems, tools and processes related to the delivery of all client work
• Execute and oversee multi-dependency projects and resolve critical project-based situations
• Develop comprehensive work plans, including determining scopes, developing schedules and budgets that accurately reflect scope of work
• Identify business needs for delivery support and appropriately align resources against those needs – responsibility includes educating teams when necessary, on roles and responsibilities
• Set clear expectations with the team for their role in delivering to the project
• See beyond explicit assignments and identify broader, longer-term opportunities or ways to improve current client deliverables, processes and ways of working
• Partner with clients, vendors and partner agencies in a positive, professional and constructive way to establish solid relationships
• Lead client discussions on large scale and multi-faceted project plans, to ensure Client understands tradeoffs and approval process for each
• Consistently set clear expectations for tasks and deliverables internally and externally – and be able to delegate appropriately and successfully to the delivery team on the account
• Communicate scope changes, resourcing and financial implications in a clear and timely manner both internally and to clients
• Identify gaps in project plans and educate the team, or coach them to solutions
• Is the ultimate escalation point for the delivery team on the Herbalife account and escalates issues above and to clients appropriately, proactively and professionally at all times
• Forge strong relationships with multi-discipline internal and cross-service line Dentsu teams in addition to Herbalife clients – demonstrate ability to manage at various levels from top-down, bottom-up and across
• Successfully lead large, cross-service line teams to develop risk mitigation plans (when appropriate)
• Demonstrate the ability to negotiate conflict, manage differences of opinion, and communicate with difficult client/team members effectively
• Oversee the tracking and maintenance of budgets across Herbalife in order to support Portfolio and Business leads in our reporting needs to Executive leadership and Dentsu and to ensure we drive agency profitability
• Partner with internal functional teams to facilitate account resource management, utilization, reporting and recruiting and be an ultimate escalation point for the Herbalife team when it comes to resourcing challenges
• Facilitate communication channels and process across a large, cross-service line team
• Manage overall account health for their accounts and manages up any variances

• Lead cross-functional teams in the effective execution of integrated tactics, solving for issues within the project parameters using creative solutions
• Develop appropriate financial structure for new or existing high level complexity project or campaigns (for both project and retainer models)
• Determine with great accuracy financial forecasts and resource plans that map to those forecasts based on the agreed to scope of work
• Determine % completes for all projects - able to determine best course of action and recovery plans for at-risk projects
• Attend monthly financial meetings and actively participate in the reviews of annual/project staffing plans, with focus on assessment of current and projected resources
• Train Herbalife team on project best practices, workflows, tools, templates and agency best processes

• Be an innovative lead in the space, bringing new ideas, case studies and industry best practices as recommendations for constant improvement on delivery across the Herbalife account

• 15 years of relevant experience in Program/Project/Account Management (5+ of those years in a leadership role) within an agency or consultative environment
• Experience managing upwards of 5 direct reports while concurrently managing large scale, multi-discipline and/or global teams on account of up to $20MM in annual revenue
• Demonstrate strategic Program Management skills in client relationships, organization, facilitation, attention to detail, negotiation, great interpersonal skills, and communication with short- and long-term business goals in mind
• Ability to navigate complex operational challenges within a large, multi-service line organizational environment and have a proven track record of overcoming obstacles in service of delivering operational excellence for internal teams and clients
• Has the ability and acumen to challenge time estimates and fundamentally understands level of effort on difficult and intangible tasks
• Demonstrative ability to work with C-level executives internally and at the client
• Experience and proficiency in structuring and executing large-scale and fully integrated projects across an integrated landscape that includes but is not limited to – digital experience, business transformation, brand development and design, visual identification, corporate communications and business consulting
• Apply ability to identify and manage project risks and solid change control experience
• Proficiency in Microsoft Office Suite including MS Project
• Strong familiarity with workflow management tools such as Jira, Trello and the like
• Extremely well versed in agile and waterfall methodologies
• Excellent communication skills as it relates to workflow steps and internal processes
• Strong organizational, and follow-up skills
• Strong personal accountability
• Strong attention to detail with the ability to multitask
• Accountability and flexibility with the ability to work in a fast-paced environment
• Exhibits strong listening skills and the ability to tactfully communicate position on relevant issues
• Responds constructively to mistakes and setbacks and is able to maintain a positive demeanor and “can do” attitude
• Encourages and rewards examples of teamwork and collaborative work efforts
• Demonstrates ability to define and implement professional standards for team participation, conflict resolution, problem solving, and communication (internal and external)
• Effective negotiation and conflict management/risk mitigation skills
• Confident problem solver – willingness to have difficult conversations with positive outcome
• Strong team builder across Client and agency teams, clarifying roles and expectations
• Serve as a positive influence across peer groups
• Demonstrates ability to guide continuous improvement in team
• Demonstrated ability to deliver constructive negative feedback and get positive results, including mentoring and facilitating development plans
• Demonstrated ability to craft scopes, deliverables and to be able to show value as it relates to consulting-type engagements
• Lead and educate on comprehensive advertising operational processes and best practices
• Lead and demand quality control standards
• Lead by example in a manner that mirrors the dentsu values
• Passionate about the discipline, the team, and the company

All your information will be kept confidential according to EEO guidelines.

Anticipated Salary Range: $136,000 - $210,000

Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com. 

Dentsu is a modern marketing solutions company. Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data and technology. Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect and Merkle. Follow us on Twitter @DentsuUSA and visit dentsu.com/us.

Employees from diverse or underrepresented backgrounds encouraged to apply.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

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