About Merkle Netherlands
 

Merkle is the strong combination of local and global. We are more than 300 colleagues here in the Netherlands, and integration in Merkle Northern Europe, which spans across Denmark, the Netherlands, Sweden, and Norway with a unified offering and one bottom line enabling true collaboration across borders between more than 700 colleagues. Merkle is a global leader in data-driven customer experience management (CXM), and we deliver unique, personalized customer experiences across channels and devices.

We are also part of dentsu – a global agency network with more than 46,000 dedicated employees in 145 markets. But size isn’t everything. At Merkle, our mission is to help our clients provide their customers with the best experiences possible. More than anything, this requires skills, passion, and cooperation.

We provide expertise in customer experience strategy and consulting, user experience design, CRM, data management, commerce, mobile, content management systems (CMS), adtech and martech platforms. 

We are looking for our next Program Director to join our team. In line with the business strategy and associated project plans, you drive both direct strategic relationships with successful delivery of large customer experience platforms, maximising agile teams and leverage a deep understanding data, design and technology. With a project and design mindset, you deliver value to the clients’ business by evolving and shaping scope and plans for clients, engaging with, and developing strong and collaborative relationships with our top industry clients to get successful outcomes.

We are a team of dreamers, doers, and deliverers. Our collaborative and agile ways of working mean you’ll develop versatile skills and be exposed to new and exciting thinking. Combine that with a pioneering spirit aimed at making a positive impact on brands, society and each other – and you’ll soon realise why we’re at the forefront of the digital economy.

Responsibilities

• Drives high value and high margin engagements in line with the project brief and digital transformation business growth plan
• Accountable for achieving business objectives including scoping project approaches and estimates
• Working with Client Partners preparing proposals and responses & pitches to prospective clients.
• Successfully negotiates timelines, scope, and budget across the delivery team with clients
• Manages large customer experience platforms working with clients in reviewing, scoping and deploying functional solutions to achieve the client business objectives
• Ability to navigate the complexity of potential customers/clients to have the best opportunity for success in winning their business with a healthy project management framework
• Has successfully delivered strong project management outcomes in a matrix organisation with significant emphasis on collaboration, influence and persuasion
• Deploy effective project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects
• Ensures implementation of effective project governance processes on programs

• Has successfully delivered strong project management outcomes in a matrix organisation with significant emphasis on collaboration, influence and persuasion
• Driven significant client outcomes through understanding Client business requirements and successfully delivering enterprise mar-tech platforms, commerce platforms, websites and applications projects
• Proven track record of client growth and business development
• Significant experience in digital customer strategy and/or marketing technology
• Strong commercial edge - Strong financial management experience - including forecasting and demand planning
• Excellent project management skills, capable of helping to run large-scale pitches
• Fluent in Dutch and English
• Familiar with the digital ecosystem and marketing technology in general
• Awareness of external landscape and industry knowledge
• Strategic understanding of marketing, data strategy and technology
• A strong understanding of project management methodology and best practice
• Experienced in commercial management and reporting with a business strategy focus

What we offer...

• A challenging position with complex issues on a strategic level. A lot of responsibility and room for entrepreneurship;
• An international environment, working for well-known and leading clients and a real focus on development;
• A competitive salary with excellent benefits;
• Ample opportunity for other fun things to do besides work, such as Friday afternoon drinks, Merkle/Dentsu parties, office Olympics and well-being days.

Good to know

The requirements listed in this job description are guidelines, not hard rules. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable and you think you might be a match for us, we strongly encourage you to apply.

"Bij Merkle NL streven we naar een veilige werkplek met als doel gelijke kansen en behandeling voor iedereen. Waar iedereen zich welkom en veilig voelt om te zijn wie ze zijn en waar iedereen zich kan uiten. Omdat we voorstander zijn van echte verandering, moedigen we sollicitaties aan van kandidaten met verschillende achtergronden om zo onze diversiteit verder te vergroten."