Dentsu International is a modern marketing solutions company. Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data, and technology. Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect and Merkle. Follow us on Twitter @DentsuUSA and visit dentsu.com/us. 

Dentsu is creating service line (SL) dedicated SWAT teams consisting of business, functional, and technology leads who will guide strategic transformation projects. Each SWAT team member will hard line report into their respective function, and dotted line into the SWAT team lead, who reports into the Americas COO. The teams will capture SL requirements, develop fit-for-purpose solutions, and build implementation plans aligned to strategic priorities. To be successful, they will need to use and build upon SL-specific experience, and navigate effectively within the dentsu global organization. You will partner with SL subject matter experts, global process owners, and functional/technology leaders to ensure maximum connectivity and effectiveness across the enterprise.

As the Senior Manager, Sales Operations Transformation you will be the sales operations specialist for the SL SWAT team. You will hard line report into the regional Director, Sales Operations and Transformation and dotted line into the SWAT team lead.

Responsibilities include:

• Partner with global, regional, and SL sales/commercial teams to evaluate current brand/SL sales processes and recommend sales operations transformation solutions that address their unique requirements
• Identify opportunities to simplify sales processes, consolidate tools and provide easy access to information and resources needed to close sales in partnership with the Americas Sales Operations team
• Identify sales process bottlenecks and inconsistencies and work with the relevant global and regional teams to eliminate them
• Support change-management projects that improve adoption, ease implementation, and position sales transformation solutions for ongoing success
• Use data to identify strategic operational improvement plans across the sales organization
• Liaise between sales and other teams to prevent silos
• Improve collaboration for solutioning across the other service lines within the region
• Escalate risks that need additional attention from leadership and important partners
• Provide transparent communication on progress against transformation roadmaps

Skills and attributes for success

• Demonstrated success in a sales ops, business ops, or similar role
• Comfortable with ambiguity and the ability to logically structure issues and determine recommended resolutions
• Partner with senior leaders
• Understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact
• Plan, prioritize, and make decisions on multiple time-sensitive projects
• Analytical and demonstrated ability to extract key business insights through data analysis
• Salesforce subject matter expert with experience optimizing processes
• Ability to manage multiple priorities and tasks
• Track record in driving change and removing hurdles in fast growth organizations by working with Marketing, Finance and IT and others
• Can present to C-level executives
• Agile, and works collaboratively
• Advanced Excel skills with a understanding of Salesforce, other CRM applications, and email marketing strategies

You have a passion and drive for business transformation and experience getting teams organized and prepared. You understand what is needed for and from the process and how to align many different workstreams delivers the winning formula. You have a gift for seeing and keeping that winning rhythm and an drive to determine the best shape and frame for each situation and team. 

• Willing to go way above and beyond
• Creative
• Guide team members of different level with the best practices and industry trends
• Handle stressful and time-sensitive circumstances
• Write, speak, and present persuasively at all levels.
• Possesses the diplomacy and cooperative style to positively influence outcomes
• Bachelor's degree in a technical or business-related field
• 7+ years of experience in sales operations and/or business systems preferably in a software/technology
• Initiative to gain and implement a broad knowledge of best practices, experience resolving complicated and high-profile problems.
• Experience building and managing a sales operations team
• Salesforce.com experience required

The Anticipated Salary Range for this position is $94,000-$152,375. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com. 

We have created a great place to work by sticking to our core belief that a great company is built around great people and great results.

dentsu’s “eight ways” shape and guide the way we do things here, so that, together, we can achieve the ‘never before’ for our clients, for society, and for each other.

• We dream loud.
• We inspire change.
• We team without limits.
• We all lead.
• We make it real.
• We climb high.
• We choose excitement.
• We are a force for good.
• We are dentsu.

Diversity is embedded in who we are and all that we do: our mindset, our solutions, and our teams to empower an inclusive, equitable environment. We put our people at the center, creating space for growth, understanding, and learning so they can thrive. Our differences make us richer and enable stronger relationships with each other and foster greater impact for our clients. We engage with our communities to drive positive social impact by fostering equity and working to create a digital society that works for all. Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, based on age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at dentsu.

This job description is a summary of the essential functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description. Other duties, as assigned by the supervisor, might be part of the job. Applicants must be currently authorized to work in the U.S. on a full-time basis. No sponsorship is available for this position.

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About dentsu 
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com. 

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.