Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices for the Fortune 1000. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Merkle is part of dentsu a global agency network with more than 55,000 employees in 145 markets. 

The last twelve months have been a whirlwind of pitch wins, new hires and a fast acceleration across Europe and we have no plans to slow down! It really is an exciting time to come and join us!

Diversity is embedded in who we are and all that we do: our mindset, our solutions, and our teams to empower an inclusive, equitable environment. We put our people at the centre, creating space for growth, understanding, and learning so they can thrive. Our differences make us richer and enable stronger relationships with each other and foster greater impact for our clients. We engage with our communities to drive positive social impact by fostering equity and working to create a digital society that works for all.

Role Summary

The Managing Director for Merkle Spain will have overall responsibility for managing the fast-growing market revenue and client portfolio. Areas of responsibility and accountability include revenue growth and profitability, business transformation and development and client satisfaction.

The MD of Spain will participate in the go to market strategy definition and execution, ensuring our business is positioned as the market leading Customer Experience Management partner. You will oversee the evolution of data-driven strategies while driving the integration of Merkle’s full suite of services (technology, experience and commerce, B2B0 that ultimately help grow our clients deliver hyper-personalized experiences to maximize customer value, solidify customer loyalty, and ultimately deliver competitive advantage.

Merkle’s success and business in Spain has continually evolved very fast.  To be successful in this role, the MD should have skills to connect with C-level decision makers to promote Merkle in the market, and to pitch and negotiate larger-scale contracts.  In addition, a commercial mindset, growth mentality and client service experience are critical to success in this role. 

Key Responsibilities

• Deliver on business strategy and continue year-on-year growth through developing client portfolio, championing integrated client solutions and driving new business development in line with Merkle’s scope of work and capabilities
• Establish strategic relationships with key clients’ C-level stakeholders and top tier alliances (Adobe, Salesforce, Google, AWS)
• Work with other local dentsu service lines (media, creative) on leveraging cross and upsell opportunities in collaboration with the dentsu solutions team
• Maintain an active profile within Merkle and the marketing industry and be a recognized industry expert and thought leader; continuing to build the multi-disciplined capability profile of Merkle Spain
• Promote a high performing, innovative, collaborative, and client-centric culture with people/talent at the heart
• Proactively champion a diverse and inclusive work environment and seek to hire, promote and retain a diverse team of highly engaged and motivated business leaders

Key Performance Indicators for this role include

• Revenue and Growth targets 
• Gross Margin targets 
• Employee retention and engagement scores
• Client satisfaction 

Reporting Structure

This role will directly report into the CEO for Merkle in Spain.

Skills and Experience

• Connected and experienced within the Spain market 
• Significant proven industry experience including extensive experience in relevant roles and operating at a strategic management level
• Experience with senior client relationship management, go-to-market, and business development strategy,
• Proven track record of delivering on sales and growth targets 
• Strong commercial mindset, experience managing large portfolio of senior clients 
• Excellent leadership skills 
• Excellent communication and presentation skills 
• Strong strategic thinking and understanding of business models and agency processes 
• Driven, takes ownership and responsibility for work, is proactive not reactive

Dentsu is an equal opportunity employer. We do not discriminate based on sex, gender identity, race, color, national origin, religion, sexual orientation, disabilities or any other protected basis because we believe the best and brightest come from all walks of life. We aspire to foster a community in which diversity is valued in both our employees and our ideas.