About Merkle Netherlands
 

Merkle is the strong combination of local and global. We are more than 300 colleagues here in Denmark, and integration in Merkle Northern Europe, which spans across Denmark, the Netherlands, Sweden, and Norway with a unified offering and one bottom line enabling true collaboration across borders between more than 700 colleagues. Merkle is a global leader in data-driven customer experience management (CXM), and we deliver unique, personalized customer experiences across channels and devices.

We are also part of dentsu – a global agency network with more than 46,000 dedicated employees in 145 markets. But size isn’t everything. At Merkle, our mission is to help our clients provide their customers with the best experiences possible. More than anything, this requires skills, passion, and cooperation.

We provide expertise in customer experience strategy and consulting, user experience design, CRM, data management, commerce, mobile, content management systems (CMS), adtech and martech platforms. 

As a Technology Consultant in the Merkle Technology Consulting team your role is to help our clients identify and prioritize opportunities for improving their customer experience using the optimal technology and data for their situation and needs.

You will identify gaps and opportunities through business analysis, uncover client needs and requirements to reach their CX vision. And leverage these insights to analyse and assess possible technologies and vendors, to guide our clients in selection processes and developing technology roadmaps.

As part of our client engagements, you will act as our enterprise architect leading the technical discovery of the systems landscape to identify high-level technology components and integration processes to be implemented, as well as setting the principles and patterns to guide the implementation in collaboration with the clients IT organization and our specialist solutions architects.

Your work will be both scoping and delivering technology strategies for our clients, while collaborating with our Client Service and Growth teams to sell solutions and services across our technical practices (Data, Martech, Commerce and Content Solutions). In this pre-sales context, your role will be showcasing how specific technologies would enable the business to drive a more personal customer journey across the full customer experience

In delivering projects you will typically be working alongside other consultants with expertise in business design, service design, experience design and digital technologies, as well as digital specialists and solution architects from our Data, Commerce, Content Solution and Martech practices.

We expect you to confidently tick these boxes:

• 5+ years of work experience within the space of technology, data, and customer experience, either at a consultancy, an agency, technology vendor or client-side.
• Extensive experience (past the 5-year minimum) translates in more responsibility and increase complexity of challenges to tackle and will be scaled/graded accordingly
• A master’s degree in business or technology
• First-hand experience from implementation projects with the tech solutions in the CX space (Data, CDP, Martech, CMS, Commerce)
• Expertise in advising on or implementing technology in a consulting role (either in agency or internal)
• Familiarity with the processes and artifacts around enterprise architecture
• An interest in expanding your knowledge. We want you to broaden your expertise and never stop learning
• A desire to push at the frontier of digital experience technology
• Strategic understanding of the customer experience revolution
• If you do not have consulting experience, please indicate how transferrable skills will enable you to be a great consultant

What we offer...

• A challenging position with complex issues on a strategic level. A lot of responsibility and room for entrepreneurship;
• An international environment, working for well-known and leading clients and a real focus on development;
• A place in a consulting team with ambitious, result driven and talented colleagues at an innovative company;
• Working with the best specialists within our field;
• A competitive salary with excellent benefits;
• Ample opportunity for other fun things to do besides work, such as Friday afternoon drinks, Merkle/Dentsu parties, office Olympics and well-being days.

Good to know

The requirements listed in this job description are guidelines, not hard rules. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable and you think you might be a match for us, we strongly encourage you to apply.

"Bij Merkle NL streven we naar een veilige werkplek met als doel gelijke kansen en behandeling voor iedereen. Waar iedereen zich welkom en veilig voelt om te zijn wie ze zijn en waar iedereen zich kan uiten. Omdat we voorstander zijn van echte verandering, moedigen we sollicitaties aan van kandidaten met verschillende achtergronden om zo onze diversiteit verder te vergroten."