We Dream. We Do. We Deliver.

As a full-service, data-driven customer experience transformation, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger between Namics and Isobar - two leading full-service digital agencies.

Our 1200+ digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.

• Analyse the customers domain to understand their pain points and propose solutions to resolve them
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Reassure the project’s success by gaining the customers trust and lead them through the project together with the project team
• Translating business needs into technical requirements.
• Advising our clients on digital implementations & strategy as a subject matter expert.
• Delivering high level design of the target solution, including your own participation on the CRM administration
• Discussing with our development team the custom development requirements - you should have a high-level understanding of APEX, Frontend capabilities, Web Services and Triggers.
• Take responsibility of the project delivery together with the project manager, Core team member of the project execution, regardless of method
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.

• A minimum of 5 years of experience in business analysis or in consulting.
• Exceptional analytical and conceptual thinking skills.
• Minimum 5 years of experience in the banking sector
• Salesforce Core Platform experience is an advantage
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Knowledge of UML and SCRUM methodology
• Excellent verbal, written and interpersonal communication skills
• Excellent analytical and problem-solving skills
• Stress resistant and adherent to on-time delivery
• Strong work ethic, proactivity and flexibility
• Excellent knowledge of English
• Excellent communication and presentation skills when facing customers
• German is an advantage

Why should you work with us?

• We are cooperating with an all types and sizes of clients from all around the world which allows us to provide a very diverse portfolio of projects and technologies to choose from to our people.
• You will be part of a startup-minded branch of a company with a very strong and stable background of the Swiss/Germany headquarters.
• Your contributions will have a distinct impact on our clients.

And we offer even more:

⛺ 5 weeks of vacation + 3 wellness days

❤️ 2 Volunteering days to share the kindness of your heart with others

⏰ Flexible working hours and home office

🎯 Fully covered certifications in Salesforce, Adobe, Microsoft, etc. (delete for non-tech roles)

🎓 Full access to Dentsu Academy, LinkedIn Learning, on-site learning sessions

🐶 Pet friendly offices

💌 Edenred meal and cafeteria points

🍹 Team events: company parties, monthly breakfasts, and pub quizzes

🥪 Snacks, and drinks at the office

💸 Referral bonus program

💻 Laptop + equipment

📞 Corporate mobile phone subscription