This opportunity is within dentsu's integrated global capability that delivers world-class, agile services across the dentsu network - Dentsu Creative, Dentsu Media and Merkle. In this role, you will be part of Merkle, enabling delivery of innovative data and technology solutions for Merkle's global brands.

Merkle, a dentsu company, is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Its combined strengths in consulting, creative, media, analytics, data, identity, CX/commerce, technology, and loyalty & promotions drive improved marketing results and competitive advantage. With more than 14,000 employees, Merkle has offices throughout the Americas, EMEA, and APAC. For more information, visit www.merkle.com.

Total Experience : 8 to 12 Years

Role Purpose

The Project Management - Manager will have overall responsibility for implementation and delivery of best-of-breed technology enabled marketing solutions. This qualified individual will be the customer’s primary point of contact and will ensure appropriate communication amongst the entire project team and stakeholders. This person will possess an understanding of the customer’s business and marketing requirements and lead the implementation team, develop and manage the project scope, manage project plans and schedules, handle resource scheduling and tracking, develop and maintain status documents and ensure that the quality of deliverables are met on time and within established budget.

Key Responsibilities : 

• Managing the day-to-day progress of the project, from planning through deployment
• Ensuring that the project is managed in accordance with the approved Data Management methodologies and utilizing existing assets and best practices
• Develop and implement optimal engagement model for internal and Client communications
• Regular status reporting, issues management and escalation as needed
• Securing the right skilled resources, at the right time, and then rolling them off when scheduled
• Managing project financials including reporting actuals and providing accurate forecast
• Managing the project's vendor relationships, budget, timing, scope, and deliverables
• Managing project scope.  This includes identification, assessment, and communication of changes to scope or project assumptions
• Managing project risks and issues with the associated action plans and mitigation strategies

Key Skills and Experience : 

• Strong customer service orientation; consistently meet internal and external client commitments; demonstrated desire to exceed expectations
• Strong client management skills; manage through challenging situations resulting in positive outcomes for Clients and Merkle
• Effective communication skills: ability to simplify and structure complex concepts to streamline interactions and highlight key points
• Demonstrated project management skills
• Effective presentation skills
• Demonstrated critical thinking, problem solving, planning and organizational skills
  Demonstrated decision-making ability and desire to lead
• Ability to manage, delegate and use resources effectively
• Proven conflict management and resolution skills
• Experience in a hands-on functional role involving any of the following: development, business analysis, data-related quality assurance
• 2+ years of experience managing marketing and customer data management platform implementations, as well as application development projects using Agile and iterative methodologies
• Understanding of Marketing concepts and platforms is a plus
• Skilled with Word, Excel, PowerPoint, Visio, MS Project
• Experience working with teams ranging from 5-10 people
• Bachelor's degree
• Ability to adapt to various conditions and situations; ability to tolerate stressful situations and remain focused under pressure
• Ability to thrive in a complex environment consisting of geographically dispersed and highly matrixed teams
• Ability to interact with senior level resources effectively and confidently, both internally and with the client to ensure desired outcomes
• Qualified individuals possess the Merkle attributes: smart, curious, committed to vision, passionate, fun and pleasant, an achiever and having a sense of urgency
• Willingness to travel when necessary - up to 25%

1. Mandatory : Bachelors  
2. Field : Management  
3. Specialisation : Marketing or Business Related Field

1. 5+ years of experience managing database development, customer data management
2. Application development projects using Agile and iterative methodologies
3. Experience working with teams ranging from 5-10 people