Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600 employees, Merkle is headquartered in Columbia, Maryland, with 24 additional offices in the US and 29 offices in Europe and APAC. In 2016, the agency joined the Dentsu Aegis Network.

The PM is an integral part of a team focused on increasing efficiencies, decreasing turnaround times, process enhancements and enforcement, and process documentation. The PM is responsible for facilitating cross-departmental workflow as it relates to Content Management System implementations, data management, custom integrations, and other incoming requests.

The successful candidate for this role will be able to display excellent verbal and written communications, proficient project management capabilities, and an aptitude for working with a team of experts to break down complicated technical objectives into simpler tasks.

Key Responsibilities

• End to end project management using Agile methodology
• Work with Adobe Experience Manager 
• Contribute to creation of the Statement of Work (SOW), define project scope including SOW document and baseline plan. 
• Responsible for project estimation, project plan and project schedule
• Lead the project team and other required stakeholders / resources to identify all project deliverables and associated tasks required to complete those deliverables.
• Work closely with customers, team members, functional leads, business analysts, sales personnel etc. to help scope solution and to resolve issues proactively
• Risk and Change Management - This includes risk identification, documentation and mitigation and issue resolution/ remediation.  Ensuring alignment to SOW objectives and client satisfaction.
• Manage the program/ project’s vendor relationships, budget, timing, scope and deliverable
• Manage multiple multi million dollar projects concurrently
• Assist Client Lead on all aspects of account. Including but not limited to QBR, QPR, Change Management etc.
• Manage customer relationship and communication with all project team members and other participants to ensure conformance with the requirements of each project(s) and client user expectations. 
• Provide regular status reporting, issues management and risk management for the project
• Leverages and contributes to standard implementation methodology
• Resource management – Resource Planning and Allocation 
• Training, Mentoring etc.

• 3-5+ years overall PM experience - MUST have a proven background in Project Management work.
• Experience with SDLC – software development life cycle management and API Integration
• Experience with Adobe Experience Manager or similar CMS
• Experience with JIRA for oversight of software development
• Knowledge of and experience with Digital Customer Experience and journeys
• Experience with software development Agile projects 
• Proven work history with the Agile Project Management Methodology

Preferred experience:

• Mobile App development 
• Agency experience preferred
• Experience in a hands-on PM role involving any of the following: website development, programming, database developer, DBA

The anticipated salary range for this position is $78,000-$121,500. Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography.  A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit https://dentsubenefitsplus.com/  

Employees from diverse or underrepresented backgrounds encouraged to apply.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

About dentsu international

Part of Dentsu Group, Dentsu International is a network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Dentsu delivers people-focused solutions and services to drive better business and societal outcomes. This is delivered through five global leadership brands - Carat, Dentsu Creative, dentsu X, iProspect and Merkle, each with deep specialisms.

Dentsu International’s radically collaborative team of diverse creators unifies people, clients and capabilities through horizontal creativity to help clients create culture, change society, and invent the future.

Powered by 100% renewable energy, Dentsu International operates in over 145 markets worldwide with more than 46,000 dedicated specialists, and partners with 95 of the top 100 global advertisers.
www.dentsu.com

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.