Isobar Public Sector is seeking a Technical Consultant to build relationships with our customers while successfully implementing and delivering the Qualtrics solutions. As part of the role, you will work collaboratively with cross-functional technical teams to develop and implement solutions that meet customers’ technical and strategic goals. You will also provide ongoing support and guidance during the day-to-day implementation of customer accounts.

What You’ll Do

• Use your expertise and technical skills, working closely with the Project Manager and implementation team to implement Qualtrics solutions. 
• Work closely with the customer to understand strategic goals and use cases, to successfully identify, document, and deliver the customer requirements.
• Manage scope, schedule, and create priorities and risks associated with the projects assigned.
• Responsible for the successful deployment and strategic use of product technology.
• Take multiple disparate forms of data and map them prior to loading them into the Qualtrics system.
• Find creative ways to accomplish customer/prospect requirements and deliver value without relying on existing product features, including implementing temporary extensions to the core product where necessary.
• Automate the data loading and processing procedures by using Qualtrics tools and techniques.
• Establish strong relationships with clients at all levels by demonstrating superior listening skills and delivering on requirements within expected timelines.
• Assist in the creation and maintenance of a set of delivery team best practice materials, methodologies and tool-kits.
• Travel to various client locations as needed to ensure proper implementation and delivery of the Qualtrics solutions.

Who You Are

• A US Citizen and possess a Security Clearance (or be eligible to obtain one).
• 2+ years of experience in implementation and delivery of software solutions.
• Experience working with the Qualtrics/Clarabridge customer experience software platforms preferred.
• Excellent problem solving, decision-making and analytical skills.
• Understand the importance of integrating different sources of feedback, collected through various listening posts to inform a comprehensive customer experience strategy.
• Strong communication skills including written, analytical and verbal with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices
• Proven ability to meet aggressive deadlines.
• Ability to collaborate with teams across the organization while also being able to work independently and as a self-starter.
• Experience identifying and documenting software requirements.
• Understanding and/or experience with ETL, SQL, Big Data, Elasticsearch, and Business Intelligence reporting.
• Experience working with federal and/or state and local clients a plus.
• Bachelor’s degree in IT related field.
• Willingness to travel up to 30% or as customer requires.

Who We Are

Isobar Public Sector combines next-level commercial capabilities with deep government expertise to solve complex technical challenges and deliver unparalleled digital transformations. We are an experienced technology services provider that specializes in human-centric design, emerging technology, machine learning, secure cloud solutions and application development. We take pride in our 20-year heritage of working with the Department of Defense.

Here are some of the benefits that accompany full-time employment at Isobar:

• We offer flexible time off for vacation and personal time. We believe in treating adults like adults and allowing for open communication between team members and their supervisors to determine proper timing and coverage.
• In addition to 16 recognized holidays, our offices are closed the last week in December. This adds up to 22 paid company holidays in 2022.
• Multiple levels of offerings for medical and dental, including a covered membership fee to exceptional primary care through One Medical.
• Other miscellaneous benefits like Short-Term and Long-Term Disability at no cost, company-covered Life Insurance at double your base salary, access to group legal services, identify theft protection through LifeLock services, etc.
• A generously paid parental leave policy that enables 16 weeks of leave, regardless of gender, at 100% pay.
• Supporting employees pursuing adoption or surrogacy, Isobar will reimburse up to $14,440 in eligible adoption expenses and $25,000 in eligible surrogacy expenses. 
• 401K + company matching: 50% of every dollar you contribute, up to the first 6% you contribute; you are 33% vested after each year of service, becoming fully vested after three years with the company.

At Isobar, we are a culture of many, united as one…

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are champions for meaningful progress.

All your information will be kept confidential according to EEO guidelines.

About dentsu international

Part of Dentsu Group, Dentsu International is a network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Dentsu delivers people-focused solutions and services to drive better business and societal outcomes. This is delivered through five global leadership brands - Carat, Dentsu Creative, dentsu X, iProspect and Merkle, each with deep specialisms.

Dentsu International’s radically collaborative team of diverse creators unifies people, clients and capabilities through horizontal creativity to help clients create culture, change society, and invent the future.

Powered by 100% renewable energy, Dentsu International operates in over 145 markets worldwide with more than 46,000 dedicated specialists, and partners with 95 of the top 100 global advertisers.
www.dentsu.com

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.