Social Media Community Manager (Fluent or C2 level in Malay, English and Mandarin)

Please upload your resume in English.

• Do you have a minimum of 2 years of experience in social media management?
• Are you looking for 100% remote work from home - no commute to the office?
• Do you enjoy managing social media accounts and assessing inbound messages and user profiles?

If so, we may have the perfect job for you: Social Media Community Manager (Fluent or C2 level in Malay, English and Mandarin)

Required Languages: Fluent or C2 level in Malay, English and Mandarin (written and spoken)

Position Type: Part-time

Required Location: Malaysia

Salary: 11 USD per hour

ICUC is a team of creatives, strategists, content creators and social media managers working directly with brands to deliver first-class, social media expertise, helping our clients to bring their brand stories to life. The client offering this position is in the regulated tobacco industry.

You can become a part of a fast-paced, exciting, and fun work environment, all from the comfort of your own home – ICUC is a fully remote company and has been since day one. Our mission is to remind the world that there are humans behind brands. That does not only apply to our clients and social media communities but first and foremost to the workplace. Our culture is built on a foundation of collaboration, responsibility, and trust, meaning you will be recognized for your hard work and achievements. We believe in supporting a progressive culture that allows you to feel at home, enjoy equal opportunities and grow with us. At ICUC we achieve things together, as a team.

Want to join the team?

We are looking for a driven Social Media Community Manager to join our growing team.

What awaits you?

• Become a social media expert and help our client through their digital transformation with the full back up of our agency in your corner
• Be the community management champion and monitor the client’s social media accounts through Sprinklr (Training provided)
• Support the monthly editorial content as well as engaging in planning and post scheduling
• Engage in reporting of your insights, publishing, and consulting.
• Actively engage with audience on social media platforms after assessing inbound messages and user profiles and draft responses with the support of a pre-approved response book or other sources
• Work with cross-functional partners including agency colleagues as well as client’s department teams (Marketing, Communications, Business Development etc.) on response approvals and playbook updates
• Prepare monthly data analysis reports on content and engagement performance

What You'll Bring:

• 2 years of professional working experience in social media or social media management.
• Advanced proficiency in Malay, English and Mandarin (both written and spoken)
• Great knowledge of the inner working of social media platforms.
• You are skilled at problem-solving skills and can not only clearly identify, define, and articulate problems but develop creative solutions for them
• Strong attention to detail, with the ability to explain complex processes to unfamiliar audiences
• Ability to think fast, work proactively, and remain diligent in a highly dynamic and fast-paced environment
• Excellent interpersonal communication skills, both written and verbal, including experience translating technical concepts and decisions to non-technical staff
• A strong business acumen and demonstrated ability to manage competing priorities for multiple stakeholders

Are you ready to take the next step in your career while working from anywhere? Then join our team. This role is 100% remote, but it gets better – ICUC is a part of the dentsu Network, meaning you will have access to the leaders in the digital economy, along with corporate programs and career support.

Join a people-first culture and share your passion with high-performing team members and clients that will challenge you to learn and grow every day. We hire you for your talent and not just for the job!

We encourage all qualified candidates to apply, however only those selected for an interview will be contacted.

We have an exceptional record of accommodating the needs of any talent – if at any stage of the application process you require accommodation, please let us know. Here at ICUC we embrace and celebrate diversity and inclusivity. We are committed to creating a safe and respectful work environment and building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide media agency network that represents global clients. The more inclusive and collaborative we are, the greater work we can create together.

Thanks again for your interest and have a great rest of your day!

All your information will be kept confidential according to EEO guidelines.