Bilingual End User Services Junior Technician (R0999483)

  • Full-time

Company Description

We are Dentsu. We innovate the way brands are built. That means we do things differently so they’re better than before. In this way, we make our clients’ most important marketing assets—their brands—win in a changing world. Dentsu is Innovating the Way Brands Are Built for its clients through its best-in-class expertise and capabilities in Media, CRM, and creative communications services. Dentsu is headquartered in London and operates in 145 countries worldwide with more than 50,000 dedicated specialists. 

Job Description

As a member of the End User Services team, your position provides excellent customer service to the Americas staff within dentsu.

Position Responsibilities

  • Deliver exceptional and timely support to the business
  • Act as an escalation point for all business-critical requests and incidents
  • Assist with service optimization efforts by raising process issues with the team and recommend solutions
  • Keep informed of companywide technology efforts and adhere to all technical standards
  • Build and maintain a solid working relationship with team members to collaborate and share solutions
  • Establish and maintain key relationships across technical teams to keep informed of changes and escalate issues when needed
  • Utilize the ticketing system to track and respond to user requests, document symptoms and status information, and provide solutions for known problems in a timely fashion
  • Balance day-to-day service delivery with work on special projects as assigned. Assist in the development of Information Technology policies, procedures, and documentation
  • Additional tasks as assigned

Qualifications

  • 1-2 years hands-on experience of Microsoft desktop environments, Office 365 and current OS version
  • 1-2 years hands-on experience of Apple Mac hardware, software, current OS version
  • Strong verbal and written interpersonal and communications skills.
  • Biligualism French and English mandatory. A very good English is required for this role as you will be in contact with our employees everywhere in Canada.
  • Experience with ticket management systems (ServiceNow) a plus
  • Experience with MS Teams (application, conferencing, enterprise voice)
  • experience supporting iOS and Android device
  • A/V usage and support experience
  • SCCM
  • A dedication to quality customer service, and superior customer service instinct.
  • Excellent follow through and attention to detail.
  • Strong problem-solving skills and independent decision-making ability.
  • A desire to learn!

Additional Information

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [email protected] or to begin a conversation about your individual accessibility needs throughout the hiring process.

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