Dentsu is a modern marketing solutions company. Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data and technology. Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect and Merkle. Follow us on Twitter @DentsuUSA and visit dentsu.com/us.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

This is an exciting time to join dentsu international (DI) as we focus on becoming a 100% digital economy business by 2021 through content, media and commerce. We are well placed to build capability, scale and sustainable growth as a high-performance business. Our strategy is driven by our unique culture with one vision (to innovate the way brands are built), one set of values and a unique operating model which drives collaboration, client focus and attention. 

The Global Technology operating model is based around a set of principles and a clear alignment to the Business strategy. Those core themes are formed around scalability, compliant and agile solutions and propagating a significant move to cloud. 

Role Overview 

As part of DI’s Global Technology Transformation program, the EUC team require a Collaboration Engineer to join its Americas based agile team. This role will report into the EUC Collaboration Manager and will be responsible for the service management and technical delivery of work across the areas of Office 365 Suite, SharePoint Online, OneDrive and many more collaboration tools. User base of 60,000 globally.  

The ideal candidate must have experience in supporting and administrating SharePoint Online and OneDrive. 

DI is constantly acquiring new creative agencies and has a strong focus on collaboration. Current projects inflight, driven by DI’s cloud-first policy include, but not limited to: Current projects inflight, driven by DI’s cloud-first policy include, but not limited to:  

• Complex mergers & acquisitions migrations 
• Cloud Identity Management 
• Large-scale remediation of all EUC Services 
• Dropbox integration 
• Company rebranding 

Responsible service portfolio and required core skillset 

Excellent knowledge of O365 SharePoint Online, OneDrive, ShareGate and PowerShell: 

• SharePoint Online 
• OneDrive 
• ShareGate 
• PowerShell 

Knowledge of the following is desirable: 

• Office 365 
• Yammer 
• Stream 
• Power Platform 
• Security & Compliance 
• Exchange Online 
• Microsoft Teams 
• Power Platform 
• BinaryTree Power 365 
• Google Workspace 
• Migrations between O365 tenants and Google Workspaces 
• O365 Sensitivity Labels 
• Nintex 

Responsibilities:   

• Responsible for the successful support of Collaboration services within a Service Management framework and in line with the agreed standards and Service Levels 
• Responsible for managing the resolution of incidents and any escalated issues from the Service Desk 
• Represent when required, the Collaboration services in Change Advisory Board (CAB) meetings 
• Contribute to fostering a practice of collaboration and continuous improvement within the Collaboration team 
• Contribute to identifying and undertaking Service Improvements 

Key objectives: 

• To provide 2nd / 3rd line support for the Collaboration services  
• Possess a detailed understanding of all DI Collaboration services and the associated infrastructure 
• To operate in line with the DI IT Operating Model and Values and to promote these within the Collaboration Team 
• To contribute to the Collaboration strategy and service/product roadmap 

Architectural and service delivery: 

• Adhere to a best practice Service Management (ITIL) 
• Ensure that user experience and satisfaction is at the forefront of all activities 
• Drive customer satisfaction to over 90% and ensure SLA attainment is consistently above the minimum requirements for the Collaboration services 
• Keep abreast of changing trends and market developments of current and future technologies 
• Identify new Collaboration technologies that can provide benefit to DI 

Education/qualification and training 

• Ideally Microsoft Certified or equivalent qualifications and experience. 

Knowledge/skills 

• 2+ Years’ experience with SharePoint Online, PowerShell and Office 365 
• Good Collaboration troubleshooting skills and knowledge of problem resolution methodologies. 
• Demonstrated experience supporting messaging & collaboration environments.  
• Experienced in IT service management, including change, incident and problem management.  
• Demonstration of the technical skills needed to handle innovation and change resulting from the implementation of new IT solutions.  

Experience 

• Experience of working with ITIL based Service processes and functions 
• Experience and knowledge of supporting technical services in a complex environment 
• Ability to write basic technical documentation such as runbooks or KB’s 

Personal characteristics 

• Fast learner with the aptitude to pick up new skills 
• Ability to identify and manage priorities 
• Good written and oral communication skills  
• Good relationship and interpersonal skills  
• An innovative and proactive approach to work 
• Ability to communicate effectively with staff and the team 
• Willingness to update professional knowledge and a commitment to continuous improvement 

Employees from diverse or underrepresented backgrounds encouraged to apply.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

Additional information: 

The anticipated salary range for this position is $59,000-$92,000 Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography.  A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com  

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