·       Partner with project managers, sales team, and CSMs to provide the best outcome for our customers and their consumers                                                                  

·       Guide the customer on the appropriate research strategy that addresses their business objectives                                                                                        

·       Be a strong mentor and coach to other user researchers; therefore, we seek a high-EQ individual.                                                                                           

·       Ensure quality delivery by identifying process improvement and standardization opportunities to assist with efficiency                                                                           

·       Business acumen to facilitate discussions with customers on how research findings impact its annual goals                                                                                             

·       Drive action through ambiguity and multi-task strategic initiatives while prioritizing tactical tasks                                                                                            

-       Identify opportunities for Services Team within existing engagements and coach PMs to acquire new opportunities          

·       Customer-facing, enterprise-level, digital agency, or consulting conducting hands-on user research                                                                    

·       Leading research efforts by managing all aspects of research