Merkle delivers experience-led transformation, digital and creative solutions for clients globally. We have an extensive client roster across verticals, leveraging our deep Salesforce cloud and technology expertise, Global Innovation Accelerator Nowlab and award-winning creative thinking. 

Job Description

Merkle is seeking an Experience Design Lead who possesses critical-thinking, creative problem-solving skills, and can perceive a product’s design as an extension of a client’s business strategy while ensuring that it is intuitive and a joy to use. This role works under the direction of senior design leadership on complex digital intiatives, and also manages junior UX practitioners while collaborating with creative and technology counterparts in a co-creation environment. Experience Design Leads play an important role in maintaining the UX vision from concept to completion.

·       Contribute to the thought leadership of an interdisciplinary team that includes other experience designers, visual designers, copywriters, technologists, business analysts, strategists, and project managers within Isobar and our client counterparts

·       Shepherd the design process, drive decisions, track issues, and assist in client communications and estimating resource needs and schedules

·       Plan, facilitate or participate in client presentations, workshops, discussions, user research, requirements gathering and usability testing activities

·       Drive creation of personas, journeys, scenarios, wireframes, prototypes, workflows, interaction and experience models, and functional specifications, and ensure deliverables are client-ready

·       Work closely with client teams to uncover business needs, develop design strategies, present and defend the design team’s work, and build consensus

·       Act as a mentor to more junior team members, and be a constant advocate for great-user centered design

Qualifications:

·       At least 5 years of experience in digital design practice, with experience managing small teams of other designers and leading user research and usability testing

·       Strong knowledge of user-centered design principles, methodologies, best practices and approaches, particularly as applied to web- and mobile-based applications

·       Demonstrated experience and portfolio examples of complex design problem-solving efforts for sophisticated transactional digital products or services for major brands (e.g. complex CMS implementations, eCommerce solutions, custom digital product or service solutions, omnichannel implementations, etc.)

·       Experience with design and prototyping tools such as Sketch, InVision, Adobe XD, Figma and web-based frameworks

·       Excellent communication, organization and team interaction skills

·       Commitment to constantly improving one’s skills, staying current with developments and trends in the industry, and sharing this knowledge with others

Employees from diverse or underrepresented backgrounds encouraged to apply.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.