Dentsu is a modern marketing solutions company. Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data and technology. Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect and Merkle. Follow us on Twitter @DentsuUSA and visit dentsu.com/us.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

The Resource Manager is responsible for managing supply and demand of our people. The ideal candidate has excellent communication and negotiation skills. This role partners and collaborates with business leaders to develop strategies to meet client requirements, sets up teams for delivery success, and meets organizational business objectives.  The Resource Manager understands project requirements, as well as employee skillsets, background, professional development, and career goals and uses this information to effectively help staff projects. This role provides accurate reporting and analysis to leadership and project teams by identifying gaps, helping to resolve issues, and making strategic and thoughtful staffing suggestions. 

The goal is to ensure open staffing needs are filled with the right person at the right time at the right cost. The Resource Manager helps our people navigate the organization and find opportunities that match their interests and professional objectives. 

Key Responsibilities

• Lead resource meetings to understand impacts to resource needs (new projects, timeline movement, etc.) and facilitate risk/issue mitigations
• Work with line of business managers along with resources to gain meaningful understanding of their skills, experience and aspirations and identify the right opportunities for them
• Propose resources with current or near-term availability to projects that align with their skills, professional goals, and/or staffing preferences
• Influence leadership and resources to accept alternate staffing outcomes by articulating the value and long-term or “big picture” benefits
• Understand impacts of moving resources from account to account
• Understand and communicate the impacts (financial, client relationship, skill) of applying one resource over another
• Point of Contact for conflict resolution as it relates to resource needs, placements, allocations, and shifts
• Proactively reviews opportunity pipeline to create and understand the picture of upcoming demand
• Resolve staffing conflicts to the satisfaction of all parties, which may include identifying creative staffing alternatives and negotiating with projects and resources
• Liaison between account leads, service line leadership, recruiting, human resources, and operations for applicable supply and demand
• Identify instances of current and potential future over/under utilization and work with leadership to address issues and mitigate risk
• Monitor utilization to target performance, investigate outliers and recommend plan for remediation
• Identify need for freelance and external talent and work with Talent Acquisition to provide input and handle escalations
• Collaborate with other Resource Managers on the team and across dentsu to cross staff
• Provide financial detail and internal due diligence to Operations Business Partners when seeking external sourcing approval
• Maintain accurate and up-to-date administrative tasks and system updates relating to supply and demand

• Bachelor's Degree
• At least 5 years of experience in sourcing and/or deploying professional staff, preferably in an agency setting
• Data Analysis skills
• Viewed as a trusted advisor with a successful track record of building and maintaining strong relationships at all levels of the organization
• Exceptional written and verbal communication skills
• Detail oriented and organized; ability to prioritize and multitask
• Strategic/tactical thinking and problem-solving skills
• Strong and persuasive presentation skills
• Highly motivated self-starter, responsible, and accountable
• Excellent Microsoft Office skills (Word, Excel, PowerPoint, Teams)
• Additional experience with Workday, Workfront and/or Microsoft PowerBI a plus, but not required

Employees from diverse or underrepresented backgrounds encouraged to apply.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.#LI-DL1