Dentsu’s integrated network of agencies is purpose-built to help clients navigate, progress and thrive in a world of change. To champion meaningful progress with and for our clients, we are organized in a way that puts our clients and their customers at the center of everything that we do. Our connected tools, products and capabilities are focused on delivering human-centric, integrated solutions -- seamlessly bringing together all of the creativity, media and CXM expertise of our network in service of both growth & good.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu is seeking an Experience Design Lead who possesses critical-thinking, creative problem-solving skills, and can perceive a product’s design as an extension of a client’s business strategy while ensuring that it is intuitive and a joy to use. This role works under the direction of senior design leadership on complex digital initiatives, and also manages junior UX practitioners while collaborating with creative and technology counterparts in a co-creation environment. Experience Design Leads play an important role in maintaining the UX vision from concept to completion.

• Contribute to the thought leadership of an interdisciplinary team that includes other experience designers, visual designers, copywriters, technologists, business analysts, strategists, and project managers within Isobar and our client counterparts
• Shepherd the design process, drive decisions, track issues, and assist in client communications and estimating resource needs and schedules
• Plan, facilitate or participate in client presentations, workshops, discussions, user research, requirements gathering and usability testing activities
• Drive creation of personas, journeys, scenarios, wireframes, prototypes, workflows, interaction and experience models, and functional specifications, and ensure deliverables are client-ready
• Work closely with client teams to uncover business needs, develop design strategies, present and defend the design team’s work, and build consensus
• Act as a mentor to more junior team members, and be a constant advocate for great-user centered design

• At least 5 years of experience in digital design practice, with experience managing small teams of other designers and leading user research and usability testing
• Strong knowledge of user-centered design principles, methodologies, best practices and approaches, particularly as applied to web- and mobile-based applications
• Demonstrated experience and portfolio examples of complex design problem-solving efforts for sophisticated transactional digital products or services for major brands (e.g. complex CMS implementations, eCommerce solutions, custom digital product or service solutions, omnichannel implementations, etc.)
• Experience with design and prototyping tools such as Figma, Sketch, InVision, Adobe XD and web-based frameworks
• Excellent communication, organization and team interaction skills
• Commitment to constantly improving one’s skills, staying current with developments and trends in the industry, and sharing this knowledge with others

Employees from diverse or underrepresented backgrounds encouraged to apply.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.