Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 4,400+ employees, Merkle is headquartered in Columbia, Maryland, with additional offices in the US, Europe, and Asia. In 2016, the agency joined the Dentsu Aegis Network.

Responsibilities

• Act as a SME for Project Management team members with client issues 
• Assist with organizational oversight of project delivery and budgets
• Collaborate with Sales and Client Services on new opportunities to ensure feasibility of timelines and budgets
• Oversee project related resource allocation practices across the organization and interface with cross-functional managers to ensure needs are clearly defined and accounted for in internal systems
• Review opportunity pipeline and ensure appropriate staffing and onboarding procedures are followed
• Escalate organizational risk concerns and assist with executive management expectation management
• Provide oversight into DEG delivery methodologies and contribute to their on-going governance and evolution
• Continually evaluate and elevate the Project Management offerings and capabilities
• Create project timelines and resource plans as necessary
• Develop creative solutions to aid in the handling difficult situations or circumstances
• Manage the onboarding of new Project Management team members
• Manage existing Project Management staff, inclusive of one-on-ones, performance reviews and training/career growth plans
• Assign and allocate Project Management staff effectively across the organization

Qualifications

• A diverse background that includes experience in both delivering projects and managing teams in a technical, consultatively drive organization and agency environment
• Outstanding verbal and written communication
• Ability to look at a situation and quickly identify a solution
• Ability to work with a diverse team
• Self-starter that does not wait for direction but jumps in and starts running
• Clear communication skills, ability to segment ideas and requirements
• Experience leading a high-performing Project Management team

Merkle fosters a diverse environment that encourages original thinking about our business and empowers us to communicate with a global world of customers. We embrace differences of opinion and diversity of thought as they help us challenge and refine our solutions. Merkle, as a best-in-class marketing agency, welcomes big ideas, and believes they can come from anywhere. 

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