Dentsu’s integrated network of agencies is purpose-built to help clients navigate, progress and thrive in a world of change. To champion meaningful progress with and for our clients, we are organized in a way that puts our clients and their customers at the center of everything that we do. Our connected tools, products and capabilities are focused on delivering human-centric, integrated solutions -- seamlessly bringing together all of the creativity, media and CXM expertise of our network in service of both growth & good.

The Assistant, Client Ops assists in the implementing and maintaining of media campaigns and financial stewardship across multiple channels.   As an entry level position, the Assistant position represents the start of a media career and is supervised by an Associate. 

This position is essential in the day-to-day tactical and billing management of campaigns and requires an individual that works well in a team-based, fast paced, detail-oriented environment.   While prior knowledge of/work experience  in Media is not required, the successful Assistant is resourceful and demonstrates the initiative to participate in advanced projects.

The Assistant position is training-intensive.  Aptitude and eagerness for learning new skills (both technical and organic) and procedures is essential.  The Assistant is expected to be an active participant, increasing participation over time in the position.  The Assistant is also encouraged to contribute ideas and insights that will benefit our clients.

As part of the Client Operations team, the Assistant is to steward the operations process across all channels and works very closely with assigned Client Operations Associate, client brand Planning team, Digital Ad Operations, Finance Operations and Digital Analytics teams when applicable

KEY AREAS OF RESPONSIBILITY

Client Operations and Media Execution:

·       Works with Client Ops Associate team to manage all updates to budgets, flighting and other campaign revisions as received by client

·       Assists Associates in monthly campaign actualizations and billing reconciliation process

·       Understands intricacies of various ad-serving partners

·       Maintains internally used tracking documentation

·       Works with Digital Ad Operations to ensure flawless implementation of tagging and trafficking requirements as necessitated by the campaign

·       Understands general activation capabilities of all available media tactics

Client & Internal Relationships:

·       Supports Associates in preparing and delivering work to clients and colleagues

·       Attends all status meetings when appropriate

·       Maintains day-to-day consultation with Associate when buy details are concerned (rates/costs, launch timeline etc.)

·       Is approachable and solution-oriented when presented with problems/issues by staff and team  

·       Builds positive relationships with internal and external teams

·       Engages with all work-related contacts in a professional and respectful manner

·       Possesses mature and professional business acumen in written communications

Strategic Thinking & Leadership:

·       Assesses problems and concerns in a systematic, logical and rational manner

·       Proactively resolves issues, and knows when to escalate to Associate

·       Provides guidance to team members to nurture/promote team environment

·       May be responsible for constructing and delivering accurate, honest and timely performance management documents ie (monthly actualization performance)

·       Capable of managing multiple deliverables and ability to seamlessly transition among them

·       Demonstrates active listening skills and ability to apply learning over time

Communications Skills:

·       Expresses oneself clearly and concisely in oral communications

·       Writes in a clear, compelling and concise manner

·       Organizes ideas and information logically and sequentially

·       Ensures key information is provided to team regarding client issues, internal agency issues, etc.

DEVELOPMENT GOALS—Experience needed to proceed to the next level:

·       Demonstrated passion and curiosity for Media

·       Capable of developing and presenting error-free, compelling, persuasive and innovative client presentations/POVs

·       Proficient knowledge of applicable media software/tools

·       Demonstrated strong eye/attention to detail

·       Participation in at least one full planning cycle and implementation of at least two media plans

·       Demonstrated ability to generate and present well-considered ideas and solutions

·       Ability to maintain team member and client relationships

·       Motivation to participate in staff management and larger agency development

·       Demonstrated ability to work autonomously

·       Can adapt to changes in client objectives, priorities or budgets while minimizing impact on project momentum

·       Leadership capability demonstrated

·       Demonstrated ability to work autonomously and manage multiple tasks

EXPERIENCE/KNOWLEDGE REQUIRED:

·       Bachelor’s Degree

·       0-2 years of industry experience

o   Experience and knowledge of Prisma Mediaocean application a plus

·       Strong interest in the media industry

·       Proficient and accurate with numbers and budgets

·       Ability to generate and present well-considered solutions

·       Thrives in a fast pace, constantly changing environment

·       Balanced ability to perform analytically and creatively

·       Advanced computer skills (MS Word, Excel, PowerPoint)

Employees from diverse or underrepresented backgrounds encouraged to apply.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.