Regional Media Operations & Process Manager

  • 1 University Ave, Toronto, ON M5J 2P1, Canada
  • Full-time

Company Description

Dentsu is undergoing a global transformation of Operations within the Media Line of Business and is building a new global team with transformation, business design and continuous improvement capability. The Media Operations & Process Manager will be responsible for optimizing and deploying the global indicative design processes within markets within the region. This role will be responsible for supporting a culture of process-led operational improvement across all markets in their region and work with the other regional Solution & process leads to collaborate globally. The Media Operations & Process Manager will report to the Media Solutions Director and will work, day to day under the direction of our Regional Media Solution & Process leads. The role will form part of the newly formed central Global Media Operations team, engaging with market operational leaders and teams. 

Job Description

The Media Operations & Process Manager will support our global markets to plan for and deliver operational and performance improvement, through the application of design thinking, process reengineering and organizational design activities. This role will support in a range of operational improvement projects from the development of dashboards, targeted process changes and business restructuring. Working in collaboration with our in-market experts and leadership, this role will support the upskilling of operations capability in our market and proactively share knowledge, tools and experiences gained in market. The role will bring the range of skills to develop solutions that enhance or advance our markets performance, working in partnership with our Technology teams through design, build and implementation stages.  

Key Responsibilities: 

  • Build strong relationships and engage with business leadership and other key stakeholders to drive transformational change and continuous improvement
  • Understand business operating vision and performance improvement goals including pace of progress and translate this into process, people and technology delivery in the markets
  • Support the Media Process leads and Media Solutions Director to maintain global design integrity as solutions and business improvements are developed and rolled out in the markets
  • Supporting multi-year planning for Media Operations Solutions including process optimization, automation and offshoring to deliver business outcomes and value
  • Support the upskilling and building of operations and process excellence capability in our markets
  • Support the Media Shared Services Director to design and execute on associated offshoring opportunities with our markets 
  • Work independently with the markets to conduct process & organizational analysis, including value stream mapping, spans and layer assessment and cost analysis
  • Bring a creative customer centric problem-solving mindset to develop solutions for our local markets in a way that are globally scalable
  • Facilitate process-led workshops and working sessions with local stakeholders to validate and prioritize opportunities and design end-to-end process solutions that drive business outcomes  
  • Execute Management system improvement and change management plans including visual management, performance dialogues and, KPI design and implementation
  • Identify key process and business metrics and appropriate targets (local market) and inform the governance model to ensure compliance and continuous improvement across dent 
  • Support the build of a culture of operations excellence in markets and across the region that can enable sustainable performance improvement and results 


  • 5+ years of relevant work experience in delivering operational improvement and redesign projects which drove customer value and impact
  • 5+ years enhancing end-to-end processes applying LEAN Six Sigma and Service Design methodologies
  • 3+ years of relevant experience in supporting change across a multi-location service model, ideally in complex, matrix organizations  
  • Lean Six Sigma Green Belt preferred 
  • Understanding and proven demonstration of technical skills required to support internal and external customers in a matrix organization undergoing significant change
  • Experience of organizational design and process re-engineering within a multi-location model
  • Knowledge and application experience of root cause analysis and value stream mapping   
  • Experience and knowledge of using analytical tools like flow charts, benefit trees and cost analysis
  • Awareness of digital workforce trends and technology enabled transformational change  
  • Knowledge in developing and measuring of business-related metrics (KPIs)
  • Proven experience and knowledge of using advanced Microsoft office and Business Improvement tools like MS BI / Tableau / Sisense  
  • Experience of stakeholder management and concise communication / presentation techniques for senior business audiences and stakeholders
  • Natural team player with interpersonal skills including influencing and collaboration with others
  •  Proven experience of producing quality written/visual communication in core MS applications
  • Proven analytical and problem-solving and critical thinking skills  
  • Proven experience and knowledge in developing and managing shared service processes to deliver leading class service is an asset
  • Proven ability to work to challenging deadlines, and work flexibly in a changing and demanding fast paced environment
  • Proven working experience in a media industry is an asset
  • Fluent English language skills, other languages an advantage but not pre-requisite 

Additional Information

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [email protected]  or to begin a conversation about your individual accessibility needs throughout the hiring process.

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