We are champions for meaningful progress, helping our clients to win, keep and grow their best customers. With best-in-class services and solutions in media, CXM, and creative, we operate in over 145 markets worldwide with more than 48,000 dedicated specialists.

The Media Client Operations Associate is responsible for providing quality media operations support to Canada’s Media and Performance brands. The role will support designated clients through the execution of media operational activities concerning client and budget management, campaign delivery, and reporting. The Associate will ensure client-centric focus on best practice, process and policy alignment, as well as continuous improvement.

• Manage campaign timelines and deliver operational support in coordination with internal and external partners to ensure that appropriate materials are received and/or distributed correctly and to meet or exceed client specifications and expectations of quality.
• Engage and maintain relationships across Media Operations, and key partners across all Media brands in Canada.
• Partner with team members and leadership in implementing continuous improvement related to client and campaign delivery to make the process more effective for clients and businesses across Canada.
• Ensure client transitions, from onboarding through offboarding, are properly supported and managed.
• Partner with planning brands to provide operational support for client contract and records setup and system maintenance.
• Ensure budget maintenance and utilization is supported through creation and/or tracking of reference requirements, such as Media Purchase Authorizations (MPAs) and budget details.
• Maintain client reporting requirements and generate reporting templates in accordance with requirements.
• Support brand leadership in performing client audits.
• Provide additional operational support as needed.

• Post-secondary Degree or Diploma.
• Relevant work experience in media client services or media operations in digital (programmatic, search and social, direct digital) and/or non-digital (Broadcast and Print and Out-of-Home).
• Excellent time management and ability to help media operations and planning teams meet urgent deadlines.
• Ability to work cross-functionally and build relationships with multiple stakeholders.
• Ability to drive continuous improvement and best-in-class customer service.
• Strong written and verbal communication skills.
• Knowledge and proven experience with finance, budgeting, and cost control principles.
• Previous experience with media systems such as Adtraq or EAS.
• Strong MS Excel skills – Pivot Tables, VLOOKUP’s, etc.

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best.

If you need accommodation during the application or interview process, please contact [email protected] or to begin a conversation about your individual accessibility needs throughout the hiring process.

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