Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

ROLE SUMMARY

Responsible for the City’s growth in terms of Strategy, Growth, Driving Sales, Account Management, and marketing by understanding the city’s performance drivers and KPIs and setting targeted strategies, objectives, and an action plan.

In addition, responsible via dotted line responsibility to oversee and drive the city’s success across marketing, logistics, people, etc.

This role holder requires a strong leadership presence able to drive high-level strategy as well as operate at the lowest level of detail.  The role holder also needs to influence both with directly as well as indirect stakeholders internally and externally.

WHAT’S ON YOUR PLATE?

• The City’s - Operation and financial performance to achieve Profitability and growth

• Design a strategic business plan to achieve sales and revenue objectives and targets on a Monthly, Quarterly, and yearly basis.

• Responsible for identifying growth areas and setting achievable targets for new acquisitions and live restaurants in his/her area.

• Manage the overall city’s performance (operating at the lowest level of detail across zones to win with partners, customers, and riders)

• Plan and Lead Marketing activities on the ground in alignment with the company's Marketing strategy to continuously generate sales opportunities.

• Handle and facilitate Logistics implementation in alignment with the Logistics Function SOP.

• Monitor competitor activities and set plans to improve the restaurant's potential growth.

• Generate extra revenue through team achievement of non-commission revenue (advertising) deals.

• Manage and follow up on the team’s daily/weekly tasks closely, to ensure a high level quality performance and targets are achieved through coaching, motivating, and guiding the team to full capacity.

• Evaluate and assess targets on an individual level and provide objective feedback to support team members in their growth.

• Scale the team according to the current portfolio of brands and onboard new joiners.

• Create detailed reports to help the team achieve targets and maintain accurate records of restaurants’ details, such as accounts

• Integrate team tasks on the corresponding tools and dashboards used within the company.

• Collaborate with different internal teams to reach the designated KPIs and work closely with the Marketing, Finance, Operations, and Logistics Departments.

• Apply Talabat policies and procedures in the cluster to ensure the consistency of operations and culture.

• Work closely with the Public Relations and Communications department to represent the city and business at external events.

WHAT DID WE ORDER?

• Bachelor’s degree in Business Administration, Marketing, or a related field.

• 8+ years of experience in Sales, Account Management, Operations, or a related field.

• Minimum 5 years of leadership and team management experience.

• Strong understanding of the food industry and market dynamics.

• Experience with commercial proposals and pricing strategies.

• Proficiency in CRM systems.

• Proven track record in managing and developing high-performing teams.

• Strong analytical and problem-solving skills.

• Excellent leadership and stakeholder management capabilities.

• Strong communication and interpersonal skills.

• Advanced English proficiency.

• E-commerce experience is highly preferable.

• Proven track record in managing and developing high-performing teams.

• Strong analytical and problem-solving skills.

• Excellent leadership and stakeholder management capabilities.

• Strong communication and interpersonal skills.

• Advanced English proficiency.

• E-commerce experience is highly preferable.