As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

The Global Sales & Product Operations team at Delivery Hero drives the success of multiple Sales KPIs through Products. These include new restaurant acquisition, new restaurant onboarding, existing restaurant retention and account management for existing restaurants. Our focus is to drive success of business KPIs mainly through Product interventions. That’s what gives us scale to work with millions of restaurants globally. We are looking for a Principal, Global Sales & Product Operations. This is an Individual Contributor role (at start) reporting to Senior Director of Global Sales & Product Operations. 

Your mission:

1. Sales Product and Commercial Strategy: You will work with the Product Managers, and bring your strong business plus data mindset to help build the right products / prioritize right features. Some examples include improving recommendation for Next Best Action for Account Managers, improving the conversion of Self Signup funnel to increase restaurant acquisitions, working with cross functional teams to improve Sales and Account Management incentives, building & executing the Go To Market strategy for new product launches, and many more!

2. Sales Product Operations: This role is not just about strategy, but also about heavy execution. You will get to implement the strategy you define, with the help of multiple cross-functional stakeholders - Product team, Regional & Country teams as well as other Central teams focusing on different aspects of restaurant journey with Delivery Hero (e.g. business growth of existing restaurants, AdTech, International markets, and many more)

3. High impact projects: This role will enable the Global Sales and Product Operations team to pick and drive the most ambiguous topics, where traditional thinking does not work. This would mean the role will have enough flexibility and independence to pick and drive high impact topics in a timebound project style, deliver results, then move on to the next high impact project.

• A minimum of 4 years of experience in Consulting (Senior Associate / Engagement Manager level in one of the Tier 1 consulting firms) 

• Extensive experience working with senior management / leadership teams (including C-level)

• High level of comfort with ambiguity, and ability to bring structure and data driven prioritization to any unstructured problem

• Strong communicator, with ability to be both top down and bottom up, as the situation demands 

• Strong mix of both strategy and operations / execution, with proven experience of both

• Can-do attitude. Takes on any new / complex problem and has ability to figure it out independently.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin  and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected].

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.