Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

At Daisy we recognise that the success of our business depends on the people we employ and as such we value the contribution of every single one of our 500+ employees.

The Inbound Operations Advisor will provide operational and administrative sales support to all members of the Inbound Sales team, including management. The successful candidate will be a highly organised self-starter who can not only follow instructions accurately and on time, but also take responsibility for driving support efficiency and suggesting new ideas and processes for improvement. This is a broad role requiring a high degree of initiative and is likely to cover areas including: general operational support and administration, sales reporting, escalations/complaints and inbound/outbound calls.

Salary: £23,302.50 per annum
Location: London
Working Hours: Monday to Friday – 9:00 - 17:30

• Day to day administration and operational sales support to the Inbound Sales Team 
• Working closely with the sales team department manager to drive process improvement across.
• Ensure customer escalations, disputes and failed orders are dealt with in a timely manner, which may require speaking to customers.
• Create sales and operational reports as requested by line manager or Head of Channel.
• Working closely with our fulfilment team to assist in following up on accounts that are in provisioning or rejected status.
• Assist sales agents and management with operational enquiries.
• Ensure all compliance processes are followed. Carry out sale audits.
• Assist with and lead sales investigations.

• Highly organized, pro-active and responsible self-starter
• Ability to multi-task
• Able to work under pressure and within tight timeframes
• Strong initiative and can demonstrate a desire to improve all areas of operation
• Excellent written skills
• Experience of working in a busy sales office desirable
• Good communicator - able to manage challenging sales people
• Take responsibility for own actions and development
• Willingness to take on additional tasks as and when required
• Good role model
• Demonstrate positive attitude at all times

Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort

But working at Daisy is much more than just a fair salary. It’s about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays.
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married
• Auto enrolment following probation into a salary pension scheme
• Access to exclusive offers on a range of Daisy products
• Up to four weeks’ company sick pay over a 12-month rolling period