Looking for a rewarding career in sales? Dive into the exciting world of Daisy Communications as a Partner Business Sales Representative and join our vibrant team!

Daisy Communications stands as the UK’s leading independent provider of voice, connectivity, mobile, phone systems, and cloud services, dedicated to keep Britain Working.

As the Sales Lead for loyalty and retention within Daisy Partner Business you will play an integral part in defining process and executing the day-to-day retention activity to ensure we minimise loss whilst identifying ways of encouraging growth through technology migration, upgrade and cross-sell, introducing new services within the defined Daisy Business Partner customer retention activity process.

At Daisy, we prioritise both professional and personal growth, fostering a culture where your success is our success.

Salary: Dependent on experience

Location: Nelson (fully office based position)

Working hours: Monday to Friday – 08:30/09:00 – 17:00/17:30

As the Customer Loyalty Sales Lead, aligned to the Partner Business Sales function, your role will involve taking full ownership for the end-to-end process of customer cancellations following requests Daisy may receive for the services customers have or for any customers that may express they wish to leave Daisy.

• Proactively contact and manage the inactive business partner base seeking to maintain revenues and grow the customers product set.
• Communicating with and updating BP and Business Development Managers on accounts will be essential to improve our ability to service and retain customers.
• Be responsible for managing active and non-active partner lists, feeding back to BP managers with observations.
• Performing inbound and outbound call activity
• Establish a suitable resolution for both the customer and the business / Partner in a timely manner.
• Identify opportunities to maximise growth and revenue through cross selling opportunities, referring where appropriate, to specialist sales teams.
• Increase customer loyalty and reduce churn working in synergy with other departments.

• Be able to demonstrate an ability to work within a fast-paced environment within the service industry.
• Sound questioning and listening skills, being able to pinpoint the exact issue in order to gain resolution.
• Can do attitude with a flexible approach to work.
• To build and maintain good working relationships with both internal and external customers.
• Possess excellent, assertive and controlled telephone manner.
• Proven experience in achieving sales targets in telecommunications or a related industry.
• Strong leadership skills with the ability to inspire and gain trust from team members to their full potential.

• Demonstrated expertise in creatively retaining customers and implementing innovative solutions.
• Excellent analytical and data-driven decision-making abilities to monitor and optimise team performance.
• Exceptional presentation and communication skills to articulate sales performances and interact with stakeholders.

Why choose Daisy? Here are just a few reasons:

• Enjoy 25 days of holidays plus bank holidays, with the option to add more to your balance.
• Invest in your professional development to help you reach your career aspirations.
• Access eye care vouchers and discounted Medicash membership for your well-being.
• Unlock discounts at over 1,200 retailers and exclusive offers on Daisy products.
• Celebrate special occasions with an extra day off for your birthday or wedding.
• Benefit from auto-enrolment in a salary pension scheme after probation.

Join us at Daisy Communications and unleash your potential in a rewarding sales career!

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