Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers, and investors on a local, national, and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types.

The UK business is headquartered in London, with over 1200 specialists throughout 16 offices across the UK and Ireland

The role of the Estate Manager at Aire Park is a dynamic and visionary role. Working with the Colliers property management team, to create a vibrant, dynamic, and leading creative estate in Leeds. You will have the unique opportunity to build an exciting destination in the heart of Leeds, with customer experience, community, amenities, and technology at its core. The role as Estates Manager will be to deliver facilities management services within a corporate environment.  This will include compliance, statutory, contractual and company regulations and processes. As the Estates Manager you will ensure exemplary standards of customer service are delivered to the client and visitors to the site at all times. Team building and staff morale will be a priority of the jobholder, coupled with fostering good relationships within the local environment.

Estate Mnaagement 

• Responsible for the day-to-day operations on the estate.
• Lead by example and inspire wider onsite teams.
• Daily walk arounds and inspections as appropriate, personally engaging with the customers.
• Responsible for actively managing all Health & Safety matters relating to the estate, ensuring the highest levels of compliance and legal requirements are achieved creating a safe working environment for all building users
• Procuring and proactively managing all planned, proactive, and reactive estate operations, in person or via online systems where appropriate, personally ensuring these are provided the highest levels of service and appropriate evidence is recorded on site and using online systems.
• Re-tendering service contracts to ensure exacting standards and value for money.
• To understand client requirements and provide solutions to meet and exceed needs and contribute to customer objectives.
• To continuously review and introduce best practice.
• Assisting with the setting, managing, monitoring, and achieving of service charge budget targets.
• Setting ESG targets geared towards transforming the estate into a community hub for sound environmental performance and wellbeing.
• Embrace a collaborative learning culture and introduce best practice with your team

Expertise & Professional Development

• You are the ‘go to’ person in your area of expertise/specialty for questions from your colleagues, clients, and customers.
• You are solutions focused, advising colleagues and stakeholders with solutions, not problems.
• Excellent knowledge of MS Outlook, Word, Excel, and PowerPoint.
• You possess in-depth H&S and compliance experience, estate management, onsite service partner liaison & performance management.
• You have experience with or are willing to learn CAFM reporting systems such as eLogbooks, Meridian, TRAMPS and RiskWise.
• You have excellent knowledge of HVAC systems, controls and management.

Commercial Awareness & Value Add

• You perform your duties with an awareness of the team’s financial and business objectives.
• You actively look for best practice ways of working, encouraging team interactions with clients, customers, guests, and stakeholders.
• You are confidently able to design the onsite succession plan.
• You possess commercial awareness and awareness of latest customer experience and health and safety market trends.
• You identify new initiatives for enhancing customer and estate experiences.

Innovative Thinking & Agility

• You display creative and innovative thinking to deliver best in class.  
• You will demonstrate a sense of urgency.

Communication & Managing Expectations

• You actively listen and interpret key information from and to clients, customers, colleagues, and service partners.
• You manage and exceed expectations by prioritizing tasks.
• You can tailor your message to different stakeholders to ensure that the correct message is received.
• You will strive to anticipate needs and exceed expectations.
• You will communicate to provide required information as well as offer prompt resolutions.

Service Excellence

• You demonstrate and role model the key behaviours of health and safety, mechanical and electrical and customer excellence.
• You continually go above and beyond the expectation of your team and stakeholders.
• You preempt the work required ensuring you are always delivering high levels of service.
• Be flexible and open minded and positively adapt to any reasonable changes to your role (duties & responsibilities) proposed by your line manager and/or the Client.

High Quality Work

• You continuously look to improve the quality of your work and ensure quality control.
• You demonstrate excellent organizational and time management skills.

Productivity & Efficiency

• You challenge where you see that time is wasted and tasks could be delivered more efficiently by focusing your energy on those tasks that are within your control.
• Possess excellent oral and written communication skills.
• Ability to produce detailed estate management reports.

Collaboration

• You have strong trusting relationships and promote a culture of information sharing and cross working relationships.
• You will create a positive and collaborative working environment.

Service Excellence

• You are results and impact focused and go the extra mile to deliver the best standards.
• You show reliance, even when under pressure and during challenging times.
• You have an excellent change management mindset.
• Be flexible and open minded to positively adapt to any reasonable changes to your role proposed by your line manager and/or the Client.

Personal Development

• You actively request, take on board and action any feedback to develop, as well as provide positive and constructive feedback to CX team.
• You seek out and attend relevant personal and professional development such as training courses, new projects, and assignments. 

Professional Conduct & Integrity

• You are aware and can identify where professional conduct and integrity should be challenged, and act as a role model and advocate Colliers values.

Diversity & Inclusion

• You are involved in the Balance in Business initiatives for the organization and promote a culture of inclusivity free of bias, calling out inappropriate behaviours and conduct.
• You represent Colliers in community groups at internal and external events and look at how your  team can have an impact to the wider internal and external community.

At Colliers we actively promote a culture of inclusivity, collaboration, and mutual respect. Join us and be part of a team where diversity is embraced, and every voice is heard.